Peter Torres
Customer Service
Ontario,CA
Summary
Dynamic Customer Service Representative with a proven track record at Goodwill Inc, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Successfully managed high-pressure situations, ensuring satisfactory outcomes for both clients and the organization while efficiently handling escalated inquiries. Proficient in data entry and committed to delivering exceptional service.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Goodwill Inc
03.2016 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Diploma -
Arroyo High School
El Monte Ca06.1990
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Goodwill Inc
03.2016 - 10.2023
Diploma -
Arroyo High School
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