Alex Chasova
Cedar Grove,NJ
Summary
Highly knowledgeable Medical Information Specialist with 7+ years of healthcare experience and expertise in problem-solving. Talented in maintaining complex and comprehensive databases covering patient information. Dedicated to proactive monitoring and thorough reporting using top-notch technical abilities.
Overview
7
7
years of professional experience
Work History
Manager Of Project Training
Inizio, Inc.
Fort Washington, PA
08.2021 - 01.2024
- Revamped training agenda and curriculum for new hires, resulting in 25% optimization of onboarding process and cost savings, as evidenced by the team performance metrics upon graduation.
- Relocated document management system, leading to an 200% decrease in document search and retrieval time within one week, improving overall project productivity.
- Created a user-friendly web-based Issue Tracking and Notification system, which reduced follow-up and communication efforts by 100% and increased overall project efficiency within one month.
- Spearheaded the optimization of an AI-driven call analysis system, elevating the identification of empathetic responses from agents by 30%; this enhancement directly correlated with a 20% increase in client satisfaction scores.
- Ensured 100% completion rate of required training materials for disease state, product, and governance by new hires, leading to a highly knowledgeable project team within four weeks.
Medical Information Specialist II
Inizio, Inc.
04.2020 - 08.2021
- Accurately identified and reported adverse events, special situations, pregnancy reports, and product complaints, surpassing > 98% of KPIs and ensuring regulatory compliance.
- Achieved 100% completion of all required training courses and competency assessments within specified timeframes, ensuring compliance and readiness for the role.
- Conducted thorough literature reviews to support the creation of evidence-based responses for complex inquiries.
- Streamlined database management through consistent data entry and organization, facilitating easier access to critical information when needed.
Registered Nurse
Kessler Institute for Rehabilitation
11.2019 - 02.2020
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
Drug Information Specialist
Conduent, Inc.
09.2016 - 08.2019
- Composed accurate medical information responses, utilizing approved labeling and published literature, resulting in a 15% increase in customer satisfaction and adherence to regulatory requirements within 1 month.
- Documented 100% of product quality complaints through a web-based CRM, enhancing visibility into product issues and enabling focused quality improvement initiatives.
- Ensured quality by conducting thorough checks on adverse events, product quality complaints, and correspondence, meeting 100% compliance with regulatory requirements and industry standards.
Education
Bachelor Of Science - Nursing Studies
Western Governors University
Remote02.2022
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Training and Development
- Documentation And Reporting
- Strategic Planning
- Cross-Functional Teamwork
- Customer Relationship Management (CRM)
- Performance Evaluations
- Key Performance Indicators
- Scheduling and Coordinating
Timeline
Manager Of Project Training
Inizio, Inc.
08.2021 - 01.2024
Medical Information Specialist II
Inizio, Inc.
04.2020 - 08.2021
Registered Nurse
Kessler Institute for Rehabilitation
11.2019 - 02.2020
Drug Information Specialist
Conduent, Inc.
09.2016 - 08.2019
Bachelor Of Science - Nursing Studies
Western Governors University