- Enjoy hobbies that combine physical activity with outdoor exploration
- Hiking
- Running
Robert Carmack
Master Plumber/Account Manager
Grand Blanc ,MI
Summary
Hardworking and passionate for life, I strive to create results in both my professional and personal life. I enjoy working on challenging projects and seeing those projects come to completion with a successful outcome.
I'm very independent, with no need for supervision, while at the same time able to work with teams, contributing my part for the success of the project.
I'm adaptable. I can work hands on in a project while also working with high end officials and personnel to ensure every task is addressed.
My 25 plus years in the plumbing field, as well as 16 years running a business, and the last six years in a corporate setting helps gives me a unique ability to handle anything that comes my way.
Overview
21
21
years of professional experience
2
2
Michigan Master Plumber and Contractors License
Work History
Training, Project and Resolutions Manager
Hans Premium Water
01.2019 - Current
- Elevated customer satisfaction through effective problem-solving.
- Enhanced resolution process by introducing updated protocols.
- I was given a promotion in January 2022 to System Training/Project and Resolution Manager.
- I oversaw commercial projects by working with the project owner, our sales team, and our engineering team to make sure the entire project ran smooth and our system was installed per specifications. I also pulled the permits for the local projects and worked with our install team.
- Traveled throughout the country to train water quality dealers on how our system worked as well as performed onsite resolution visits to various industries to work through installation and equipment sizing, and equipment failures. Some prominate site visits include: Tesla, Space X, Russel Stover, Cessna,
- Enhanced team productivity through guidance to junior staff members.
- Negotiated mutually beneficial agreements between customers and the company, fostering long-term relationships.
- Enhanced customer satisfaction by efficiently resolving complex issues and implementing appropriate solutions.
- Implemented new procedures that resulted in improved efficiency and effectiveness of the resolutions process.
- Increased team productivity by providing guidance, training, and support to junior staff members.
Service Manager
Blessings Plumbing and Heating
02.2018 - 12.2019
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Developed and maintained positive relationships with customers to build rapport and trust.
Owner Operator
RC Plumbing Inc
06.2004 - 02.2018
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Got involved in the community with chamber and community events and promotions.
- Developed business plan, processes and procedures to provide superior [Product or Service] to customers.
- Trained and motivated employees to perform daily business functions.
- Assessed income and expenses and adapted plans to improve profit levels.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
Education
High School Diploma -
Genesee Christian High School
Burton MI06-1987
Skills
- Coaching and mentoring
- Assertiveness
- Influencing skills
- Task delegation
- Problem-solving abilities
- Reliability
- Team leadership
- Professional demeanor
- Self motivation
- Interpersonal skills
Certification
- Master Plumbing License state of Michigan
- State of Michigan Contractors License
- Private Pilots License - Michigan
Interests
Timeline
Training, Project and Resolutions Manager
Hans Premium Water
01.2019 - Current
Service Manager
Blessings Plumbing and Heating
02.2018 - 12.2019
Owner Operator
RC Plumbing Inc
06.2004 - 02.2018
High School Diploma -
Genesee Christian High School
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