Summary
Overview
Work History
Education
Skills
Timeline
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Geeta Khanal

4750 Bourke Rd, Columbus,OH

Summary

A determined, assertive any felid of career, who has demonstrated outstanding commitment to learning. Strong customer service skills, team player, and able to work in fast past environment.

Overview

7
7
years of professional experience

Work History

Digital Support

Morgan Stanley
Columbus, OH
08.2022 - Current
  • Answered incoming calls from clients seeking assistance with Morgan Stanley Online Support, such as online navigation and troubleshooting.
  • Informing client of their account balances, account activities, and stock quotes.
  • Guiding clients and internal employees to the appropriate department as needed.
  • Assisting Financial Advisor/Branch employees with accessing their social media, making sure it's active and properly functional.
  • Conducted peer-to-peer training session to advance coworkers' knowledge.
  • Occasionally, assist trainers by providing recourse and accurate answers to new hires.

Digital/MSO Support

Morgan Stanley
Columbus, OH
06.2021 - 01.2022
  • Answered incoming calls from clients seeking assistance with Morgan Stanley Online Support, such as online navigation and troubleshooting.
  • Informing client of their account balances, account activities, and stock quotes.
  • Guiding clients and internal employees to the appropriate department as needed.

Pandemic Unemployment Assistance Support

TEK Systems Global Services
Columbus, OH
05.2020 - 10.2020
  • Assist client with password reset and walk them through the application.
  • Handled client effectively by identifying needs while gaining their trust.
  • Complex situations and resolving problems to maximize efficiency.

Fiber Optic Cable Technician

TEK Systems Global Services
Columbus, OH
11.2019 - 02.2020
  • Installed, tested, and maintained fiber optic cable systems.
  • Collaborated with a team member to achieve group targets.
  • Performed troubleshooting on existing fiber optic cables to identify issues and resolve them quickly.

Sales Associate

Best Buy
Columbus, OH
09.2018 - 08.2019
  • Greeted customers and provided exceptional customer service.
  • Implement up-selling strategies, such as recommending computers, printers, tablets, and accessories.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Organize racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Crew Member

McDonald's
Columbus, OH
04.2017 - 09.2018
  • Successfully communicated with all team members to navigate job duties and complete daily tasks.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Welcoming customers with positive personalities.
  • Training new crew member.

Education

High School Diploma -

Mifflin High School
Columbus, OH
06-2019

Skills

  • Digital support
  • Troubleshooting
  • Exceptional Customer Service
  • Microsoft Office Applications
  • Quad-lingual in English, Burmese, Nepali, Hindi
  • Printer, Router, Operating System Installations
  • Basic understanding in multimedia such as Animation, Photoshop

Timeline

Digital Support

Morgan Stanley
08.2022 - Current

Digital/MSO Support

Morgan Stanley
06.2021 - 01.2022

Pandemic Unemployment Assistance Support

TEK Systems Global Services
05.2020 - 10.2020

Fiber Optic Cable Technician

TEK Systems Global Services
11.2019 - 02.2020

Sales Associate

Best Buy
09.2018 - 08.2019

Crew Member

McDonald's
04.2017 - 09.2018

High School Diploma -

Mifflin High School

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Geeta Khanal