Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Vien Yadavongsy

Everett,WA

Summary

Summary: IT professional with 3+ years experience. Awarded 2 nd place for internal next gen solutions among 10 engineering & research & development teams, 3 continents. CloudEssentials+ certified, Comptia, 2023 Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Lessons From Cyber Breaches

Project
03.2023 - 06.2023
  • Project – Jupyter Notebook, REST API’s
  • Implemented Python libraries for advanced statistical forecasting models, decreased null values by 25%, addressed code exceptions, enabling accurate predictive models for future use
  • Produced in-depth analysis of global industry trends impacted by previous cyber attacks, identifying key vulnerabilities & proposing mitigation strategies across 5 sectors; documentation of analyzed technology
  • Acquired & investigated comprehensive historical data set on reported cyber attacks within North America, providing valuable insights to bolster cybersecurity measures and mitigate potential threats, MSP)

Technical Customer Success Manager

Gigamon - Threat Insight
07.2021 - 12.2022
  • Prepared regular performance reviews and provided actionable feedback to the renewals team, leading to a improvement in upsell conversion rate [revenue growth]
  • Defined and executed a comprehensive customer onboarding & outreach plan, resulting in a 50% increase in awareness of new product features and a 15% increase in utilization of available resources
  • Conducted in-depth product demos and workshops, leading to a 50% increase in customer engagement
  • Delivered value to clients by listening to business objectives/ goals, advocated for clients, brought feedback for product improvements (as voice of customer) in line with customer retention strategies
  • Streamlined bug reporting process by implementing a new customer feedback system resulting in a 40% reduction in response time for engineering team, ensuring customer needs were promptly addressed

Network Security Analyst

OnShore Security
04.2020 - 07.2021
  • Led the monitoring and analysis of network traffic using intrusion detection systems, configuration management protocols, security incident & event monitoring platform among 6 team members
  • Performed comprehensive risk assessments and created threat analysis for 5+ enterprise customers, ensuring timely response to potential security threats within client business processes
  • Facilitated overhaul of incident methodologies & 3 rd party integration, enhancing the ability to detect and respond to security incidents promptly
  • Developed automated reporting system utilizing Python and SQL, resulting in a 50% reduction in manual effort and providing real-time insights into firewall, network, and security status for clients
  • Investigated windows event logs, identifying and mitigating potential security threats; verified activity against known cyber attacks, threat intelligence platforms, and reporting tools, safeguarding company data and minimizing risks

Security Engineer

CDK Global
06.2019 - 08.2019
  • Evaluated cost benefit feasibility by conducting a comprehensive analysis of SIEM's on-prem and cloud solutions in Splunk; identified cost-saving opportunities leading to a 20% reduction in annual IT expenditure
  • Refined API for Nexpose to Fusion in python, used REST API, SOAP, OATH2
  • Collaborated with intern cohort to design and implement a web GUI tool for internal IR teams, resulting in a reduction in data processing time

Education

AS - Mathematics

Harry Truman College
Chicago, IL
05.2014

BS - Computer Science

Illinois Institute of Technology
Chicago, IL
12.2018

Skills

(Relevant Technologies Used):

  • Slack, Microsoft Office Stack: MS Word, MS Excel, MS Project, Jira, Atlassian Confluence, Salesforce, Trello, ChurnZero
  • IT ticketing systems: RocketChat, Jira Service Management

Certification

Tenable Certified Pre-Sales Architect & Certified Pre-Sales Integrator, Tenable Nessus, Aug 2020 Tenable Certified MSSP Engineer, Tenable Nessus, Sep 2020 SANS Cyber Defense Forum & Training, SANS, Oct 2020 CloudEssentials+, Comptia, Sep 2023

Timeline

Lessons From Cyber Breaches

Project
03.2023 - 06.2023

Technical Customer Success Manager

Gigamon - Threat Insight
07.2021 - 12.2022

Network Security Analyst

OnShore Security
04.2020 - 07.2021

Security Engineer

CDK Global
06.2019 - 08.2019

AS - Mathematics

Harry Truman College

BS - Computer Science

Illinois Institute of Technology

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Vien Yadavongsy