America Saenz
Lakewood,CO
Overview
4
4
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Customer Service
Chipotle Mexican Grill
Lakewood, CO
03.2020 - 06.2021
- Prepare and serve food to customers
- Maintain sanitary conditions ny cleaning my area, disinfecting surfaces, and following important health guidelines, including those set by the CDC
- Upheld efficient and fast-paced working conditions to ensure high quality service and customer satisfaction
- Broadened strategic business plans to promote growth and sales goals while managing team and building long-lasting customer relationships.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
Cashier/Special Services Associate
Home Depot
Denver, CO
04.2018 - 10.2019
- Provided friendly customer service, which included answering questions customers may have, offering them on deals we have, and making sure their items are rung up correctly and not damaged
- Assured online orders were in mint condition
- Answered phone calls regarding customer service to the best of my knowledge
- Performed special service desk operations.
- Created, updated and followed up on online order contact and sales records.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Hostess, Waitress
Park Burger
Denver, CO
07.2019 - 09.2019
- Made sure my area was presentable for when customers walked through the door and ensured that their entrance and exit out of the restaurant was pleasant
- Served food and sides and organized my tables so the waiters had an even distribution of customers
- Maintained cleanliness and restocked items constantly for maximum efficiency and success of the restaurant
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Teaching Fellow
Generation Teach
Denver, CO
06.2018 - 07.2018
- Created a curriculum, activities, and presentations for a Spanish elective for students who knew little to no Spanish
- Ensured students got along and worked together, as well as enjoyed their time
- Upheld standards of a quality education and a safe learning environment
- Verified course design and delivery complied with school quality guidelines and regulatory standards.
- Provided mentoring, gave advice on study skills and helped students with learning problems.
Hostess
Denny’s
Denver, CO
10.2017 - 05.2018
- Welcomed customers into the restaurant, and conducted organized seating based around waitress’ table arrangements
- Kept the restaurant running smoothly by answering phone calls, keeping the establishment clean, and restocking necessary items
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Prepared dining room for special upcoming functions by decorating and generating special group menus.
- Kept detailed payment records throughout shift to complete cash and card payments.
Receptionist
Chiropractic & Nutritional Health Center
Denver, CO
09.2017 - 01.2018
- Filed medical documents for patients into Microsoft Word
- Took medical history for patients, as well as follow-up information and progress for the doctor
- Guided patients through exercises, including stretches and informing them on the care and steps needed to take, as told to me by the doctor
- Answered phone calls and scheduled appointments for patients
- Supported various administrative duties by proofreading, transcribing and invoicing.
- Kept reception area clean and neat to give visitors positive first impression.
Organizer
Students For Education Reform Action
Denver, CO
06.2017 - 08.2017
- Canvassed and went door to door informing community members about the 2017 School Board Election
- Conducted phone banking, informing community members on 2017 School Board Election
- Identified community organizations and leaders to establish and nurture relationships to help build awareness and win reforms for public (Campaigned for Angela Cobian, which resulted in her victory for the District 2 School Board Election)
- Participated in strategy development and planning to grow organizing program and advance campaigns.
- Wrote e-mails, promoted events via social media and drafted phone scripts to recruit volunteers.
Environmental Educator
The Greenway Foundation
Denver, CO
06.2016 - 08.2016
- Looked after children 5 to 12 years old
- Coordinated fun and engaging activities for children relating to the environment, whilst educating them on how to take care of the environment
- Kept classroom environments consistent and focused on learning by establishing and enforcing clear objectives.
- Offered clear and constructive student discipline, discouraging inappropriate behavior and bullying.
Education
High School Diploma -
KIPP Denver Collegiate High School
08.2013 - 05.2017
Bachelor’s of Science -
University of Denver
09.2017 - Current
Skills
Customer service
Personnel training and development
Team Building
Adherence to high customer service standards
Microsoft Outlook, Word and Excel
Training and mentoring
Excellent time management skills
Cash Handling
Timeline
Customer Service
Chipotle Mexican Grill
03.2020 - 06.2021
Hostess, Waitress
Park Burger
07.2019 - 09.2019
Teaching Fellow
Generation Teach
06.2018 - 07.2018
Cashier/Special Services Associate
Home Depot
04.2018 - 10.2019
Hostess
Denny’s
10.2017 - 05.2018
Bachelor’s of Science -
University of Denver
09.2017 - Current
Receptionist
Chiropractic & Nutritional Health Center
09.2017 - 01.2018
Organizer
Students For Education Reform Action
06.2017 - 08.2017
Environmental Educator
The Greenway Foundation
06.2016 - 08.2016
High School Diploma -
KIPP Denver Collegiate High School
08.2013 - 05.2017