Denis Deda
EASTCHESTER,NY
Summary
At Sparkill Steakhouse, I excelled as Head Waiter, enhancing customer loyalty through exceptional guest relations management and adept handling of complaints. My training in POS systems and expertise in menu presentation significantly contributed to a positive dining experience, showcasing my blend of technical knowledge and interpersonal skills.
Overview
3
3
years of professional experience
Work History
Head Waiter
Sparkill Steakhouse
05.2022 - Current
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Education
Sherif Hoxha
Shkoder06.2016
Skills
- Menu presentation
- Menu memorization
- Guest relations management
- High volume dining
- Sales techniques
- Customer service management
Timeline
Head Waiter
Sparkill Steakhouse
05.2022 - Current
Sherif Hoxha
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