Denisse Hernandez
Bronx,NY
Summary
Seasoned District Manager with experience directing company assets and developing team members. Forward-thinking when coaching and cross-training employees for future growth. Successful track record overhauling operations to improve profitability and reduce staff turnover.
Seasoned District Manager with relevant experience overseeing operations, driving sales, and improving customer service. Strengths include strategic planning, team leadership, problem-solving skills, and a proven ability to increase profitability. Previous roles have resulted in significant improvement in operational efficiency, increased revenue growth, and enhanced staff performance.
Overview
14
14
years of professional experience
Work History
District Manager
Starbucks
New York, USA
09.2018 - Current
- Cultivated positive rapport with associates and team leadership
- Identified and developed top talent within management structure to promote performance-oriented culture
- Oversaw quality of operations of 10 locations throughout New York Metro region
- Strategized business operations, merchandising strategies, and personnel moves
- Spearheaded growth initiatives to improve operational standards
- Supervised 10 Store Managers and managed all performance metrics within Columbus Circle territory
- Produced top sales across New York Metro region 11 quarters through effective planning and implementation of key initiatives
- Managed a P&L of over 20 million
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Worked with direct reports to develop and implement action plans, improving operating results.
Store Manager
Starbucks
New York, USA
07.2011 - 09.2018
- Strengthened work flow productivity by hiring, managing, and developing top talent
- Oversaw all store operations while generating over $700,000 in monthly sales
- Implemented succession planning by training and developing 10+ associates into leadership positions
- Oversaw inventory management through cycle counts, audits and shrinkage control
- Trained and successfully promoted over 8 Assistant Store Managers into Store Manager Role
- Organized and lead district Shift Supervisor training courses
- Recruited, trained and supervised new employees.
- Created weekly work schedules for store personnel.
Education
Associate of Science - Business Management
CUNY Hostos
The Bronx, NY05.2014
Skills
- Team building and motivation
- Revenue generation
- Budgeting skills
- Sales orientation
- Tactical business planning
- Multi-unit management
- Business administration
- Budget administration
- Team building
- Business and operations analysis
- Team development
- Business planning
- Team leadership
- Training and coaching
Accomplishments
- District Manager Trainer
- Store Manager Trainer
- Manager Of the Quarter Q2 2018
- Nominated District Manager of the Quarter Q3 2021
- Nominated District Manager of the Year 2022
Languages
Spanish
Native/ Bilingual
Timeline
District Manager
Starbucks
09.2018 - Current
Store Manager
Starbucks
07.2011 - 09.2018
Associate of Science - Business Management
CUNY Hostos