Ashley Walton
Tulsa,OK
Summary
Dedicated with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
13
13
years of professional experience
Work History
Sales Manager
Nice Loans Installment LLC
Broken Arrow, OK
11.2021 - Current
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Used skip tracing and other techniques to locate debtors.
- Processed payments and applied to customer balances.
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Originated, reviewed, processed, closed and administered customer loan proposals.
Stocker Associate
Walmart
Catoosa, OK
04.2021 - 11.2021
- Replenished shelves with new items and restocks to keep displays full for customers
- Completed regular checks of floor and storage merchandise to identify optimal items for replenishment and reordering
- Prepared the sales floor for new promotions by building and moving displays and updating signs
- Assisted customers with locating and purchasing items located on sales floor or in storeroom.
Customer Service Representative
US Cellular
Tulsa, OK
08.2020 - 04.2021
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.Documented conversations with customers to track requests, problems and solutions.De-escalated problematic customer concerns, maintaining calm, friendly demeanor.Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Office Manager
Nice Loans/Globe Loan Service
Tulsa, OK
10.2017 - 08.2020
- Approve loans within specified limits, and refer loan applications outside those limits to management for approval.Receive payments and post amounts paid to customer accounts.Supervise others and provide on-the-job trainingNotified customers of delinquent accounts with attempt to collect outstanding amounts.Executed affidavits, modifications and forbearance agreements for official court proceedings.Executed loan origination process, including ordering credit reports, appraisals and preliminary title reports.Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.Reviewed loan agreements to verify
- AW
- Feb 2020 completeness and accuracy according to applicable policies.
Grill Cook
Guckenheimer
Tulsa, OK
09.2016 - 10.2017
- Grilled various cuts of meat and seafood items to meet customer specifications and food handling standards.Inspect and clean food preparation areas, such as equipment and work surfaces, or serving areas to ensure safe and sanitary food-handling practices.Portion, arrange, and garnish food, and serve food to waiters or patrons.Substitute for or assist other cooks during emergencies or rush periodsEnsure freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.
Shift Manager
Hero's Subs
Tulsa, OK
04.2016 - 09.2016
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.Safely prepared, assembled and presented food to satisfy customers and fill orders.Kept customer and food preparation areas clean and well-organized.Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.Scheduled and directed staff in daily work assignments to maximize productivity.
Grill Cook
Tahlequah, OK
05.2014 - 04.2016
- Garnished and arranged dishes into creative presentations.Prepared food for service based on daily specials and chef's needs.Organized ingredients and restocked supplies to prepare for busy periods.Checked and recorded temperatures of refrigerator and freezer daily to verify proper working conditions.Supported other kitchen team members when needed.
Cashier
Ruth's Submarine Shop
Broken Arrow, OK
04.2008 - 10.2013
- Greet customers entering establishments.Wash, cut, and prepare foods designated for cookingServe orders to customers at windows, counters, or tables.Maintained accuracy while handling payments, giving change and printing receipts to customers.
Education
GED -
Department of Education
Tulsa, OK02.2020
Skills
- Office Management
- Credit and Collections
- Court Proceedings
- Organizational Skills
Timeline
Sales Manager
Nice Loans Installment LLC
11.2021 - Current
Stocker Associate
Walmart
04.2021 - 11.2021
Customer Service Representative
US Cellular
08.2020 - 04.2021
Office Manager
Nice Loans/Globe Loan Service
10.2017 - 08.2020
Grill Cook
Guckenheimer
09.2016 - 10.2017
Shift Manager
Hero's Subs
04.2016 - 09.2016
Grill Cook
05.2014 - 04.2016
Cashier
Ruth's Submarine Shop
04.2008 - 10.2013
GED -
Department of Education
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