Summer Brown
Bixby,OK
Summary
Organized Front Office Coordinator with 15+ years of experience and extensive expertise in Dental/Medical offices. Successful at managing administrative tasks while simultaneously greeting in-person clients with distinguished customer service.
Overview
16
16
years of professional experience
Work History
Front Office Coordinator
Bixby Pediatrics
Bixby, OK
12.2021 - Current
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Monitored office supplies by checking inventory and placing orders.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Aided colleagues, managers and customers through regular communication and assistance.
- Collect patient and client documents and information upon referral.
- Handled office supply orders and inventorying.
Billing Specialist/Receptionist Administrator
Southard Endodontics
Tulsa, OK
10.2018 - 12.2021
- Contacted insurance providers to verify correct insurance information and obtain authorization for proper billing codes
- Executed medical billing including submitting claims to insurance companies and researching and resolving denials and explanation of benefit rejections within billing cycle timeframe
- Verified patient insurance coverage, created financial plan according to treatment schedules for collections and communicated between patient and billing company regarding health insurance.
- Answered incoming calls, directing clients to individuals addressing specific needs.
Accounts Receivable Clerk
Elwood Avenue Dental
Jenks, OK
02.2019 - 07.2021
- Processed weekly invoicing, including posting and reconciling payments and addressing all aged receivables
- Cleared account balances by examining customer payments, payment history and coordinating contact with collections
- Increased efficiency and reduced expenses by implementing improved accounting procedures
- Answered inbound calls to provide information, answer questions or discuss payment options.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
Treatment Coordinator/Account Executive
Dental Depot
Tulsa, OK
09.2013 - 10.2018
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Performed in team leader capacity and organized all treatment and placement activities..
- Reviewed X-rays to help patients determine best treatments.
- Completed annual chart audits.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
- Explained treatment choices to patients and helped determine best options.
- Worked closely with patients to deliver excellent and direct individualized patient care.
Quality Assurance Analyst
Tcim/ipacesetters
Tulsa, OK
06.2008 - 09.2013
- Created, edited, and updated project manuals and technical documentation used by entire QA team
- Worked with off-site teams to complete timely tests and facilitate smooth product releases
- Maintained policy, procedures, work instructions and projects for quality and continuous improvement agendas
- Implemented internal auditing practices to create standards and statutory obligation compliance reports.
Education
Dental Assistant Certificate - Dental Assisting -
Platt College
2005
High School Diploma - undefined
Okmulgee High School
05.2004
Skills
- Problem Solving
- Customer Service
- Appointment Scheduling
- Payment Scheduling and Collection
- Patient Billing
- HIPAA Compliance
- Patient Referral
- Insurance Authorizations
- Data Entry
- Friendly and Relatable
- Remote Work Coordination
- Quality Assurance
Timeline
Front Office Coordinator
Bixby Pediatrics
12.2021 - Current
Accounts Receivable Clerk
Elwood Avenue Dental
02.2019 - 07.2021
Billing Specialist/Receptionist Administrator
Southard Endodontics
10.2018 - 12.2021
Treatment Coordinator/Account Executive
Dental Depot
09.2013 - 10.2018
Quality Assurance Analyst
Tcim/ipacesetters
06.2008 - 09.2013
Dental Assistant Certificate - Dental Assisting -
Platt College
High School Diploma - undefined
Okmulgee High School