VELMA PIERRE
Tallahassee,FL
Summary
Dedicated Medical Office Coordinator with strong expertise in front office operations, billing workflows, claims processing, and insurance verification. Known for exceptional accuracy, organization, and cross-functional communication skills, with a proven record of reducing errors, improving patient flow, and strengthening revenue cycle performance. Experienced trainer across multiple clinic locations and skilled in EMR systems, claim scrubbing, and CPT/ICD-10 coding. Brings 15+ years of combined medical office, billing, and financial administration experience with a warm, professional, patient-focused approach.
Overview
11
11
years of professional experience
1
1
Certification
Work History
FRONT OFFICE COORDINATOR
Planned Parenthood of Florida
11.2024 - Current
- Lead/Manage all front office operations, including patient check-in/out, payment collection, insurance verification, and appointment coordination.
- Scrub claims for accuracy prior to submission, supporting faster reimbursement and reducing denials.
- Train new hires across multiple office locations through both onsite and virtual Teams-based instruction, improving onboarding consistency and staff readiness.
- Manage daily office opening and closing procedures.
- Reduce self-pay balances by educating patients, ensuring accurate charges, and proactively addressing financial questions.
- Work financial reports to identify outstanding balances, insurance issues, and opportunities to resolve claim delays.
- Coordinate supply orders and maintain inventory to ensure smooth daily operations.
ACCOUNTS PAYABLE
AG-Pro, LLC
12.2019 - 09.2024
- Process high-volume invoices, vendor payments, and financial reconciliations with exceptional accuracy.
- Manage finance accounts for large farm equipment transactions, ensuring all documentation and payments are correct and timely.
- Conduct weekly audits and resolve discrepancies to maintain compliance.
- Handle annual business license applications and all tax-related payments for 80 store locations, demonstrating strong attention to detail and multi-site coordination.
- Train employees company-wide (as needed) on AP-related workflows, contributing to process clarity and accuracy.
SURGERY SCHEDULER
Thomasville Eye Center
04.2018 - 12.2019
- Scheduled surgeries and coordinated all pre- and post-operative appointments for high-volume ophthalmology practice.
- Prepared surgical charts, consent forms, instructions, and pharmacy orders with 100% HIPAA compliance.
- Managed shared care reports, coordinated multiple provider schedules, and provided patient education.
- Traveled to satellite locations to support scheduling needs.
SURGERY SCHEDULER
Southern Vascular Specialist
02.2017 - 04.2018
- Checked patients in/out, verified insurance, collected copays, and updated demographic and medical information.
- Scheduled surgeries, obtained prior authorizations, and ensured all documentation was complete.
- Provided patients with accurate instructions and communicated details with providers for seamless surgical coordination.
FRONT OFFICE ADMINISTRATOR
Thomasville Orthopedic Center
06.2015 - 02.2017
- Managed patient check-in, insurance verification, payment collection, and daily deposits.
- Scheduled and verified appointments while maintaining steady patient flow through communication with clinical staff.
- Scanned medical records, coordinated physician schedules, and aligned appointment calendars with surgery blocks and call schedules.
Skills
- Training & Mentorship
- Workflow Prioritization
- Attention to Detail
- Organization
- Time Management
- Problem Solving
Certification
- AAPC Medical Terminology Certification
- ICD-10 Certificate of Completion, South Georgia Technical College
- In Progress: AAPC CPB (Certified Professional Biller)
- In Progress: AAPC CPC (Certified Professional Coder)
Timeline
FRONT OFFICE COORDINATOR
Planned Parenthood of Florida
11.2024 - Current
ACCOUNTS PAYABLE
AG-Pro, LLC
12.2019 - 09.2024
SURGERY SCHEDULER
Thomasville Eye Center
04.2018 - 12.2019
SURGERY SCHEDULER
Southern Vascular Specialist
02.2017 - 04.2018
FRONT OFFICE ADMINISTRATOR
Thomasville Orthopedic Center
06.2015 - 02.2017