Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SONJA PALMER

Las Vegas,NV

Summary

Motivated with experience in generating and building relationships, managing projects from concept to completion. Trained and skilled in building cross-functional teams. Excellent communication skills and making critical decisions during challenges.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Front Office Coordinator

Nsea
01.2023 - Current
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Collect members documents and information .
  • Created and updated records and files to maintain document compliance.
  • Aided colleagues, managers, and members through regular communication and assistance.
  • Sorted, opened, and routed mail and deliveries to meet business requirements.
  • Welcomed patrons and immediately offered assistance by asking open-ended questions.
  • Entered and maintained departmental records in company database.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Schedule meetings for UniServ Directors

Content Moderator

Telus International
07.2020 - 12.2022
  • Approved, reviewed and edited content flowing to website.
  • Managed content distribution to online channels and social media platforms.
  • Conducted regular content audits to identify gaps and redundancies of content.
  • Directed content of website by gathering information and integrating data from other departments.
  • Review video,post,comments,reviews,photos and live streaming content according to the social network policies which may include graphic,violent,explicit political , profane and otherwise disturbing content
  • worked with A I(artificial intelligence)

Union Organizer/Steward

NEA/Nsae
06.2008 - 03.2020
  • Recruit and Retain organizing
  • Organizing Members to attend events.
  • Identifying and develop new leaders
  • Participated in labor-management meetings to discuss labor issues.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked effectively in fast-paced environments.
  • Worked well in a team setting, providing support and guidance.
  • Proven ability to learn quickly and adapt to new situations.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Spearheaded negotiation of union contracts as company representative.
  • Negotiated collective bargaining agreements.


Specialized Programs Teacher's Assistant

Clark County School District, CCSD
03.1991 - 08.2019
  • Created positive and inclusive classroom environment by helping students develop social skills and relationships.
  • Communicated with teachers and other district personnel to assist in evaluating progress and implementing IEP objectives.
  • Liaised one-on-one with learners to provide additional support tailored to specific learning needs.
  • Worked with students to promote learning and pro-social development.
  • Observed students' performance and recorded relevant data to assess progress.
  • Supported faculty in implementing behavioral intervention plans to address challenging student behaviors.
  • Collaborated with teachers and specialists to assess student progress.
  • Observed individuals or groups of students in variety of settings to maintain safe and positive learning environment.
  • Assisted with communication methods to keep parents informed about child's development and behavioral issues.
  • Maintained classroom equipment and work area to promote safe learning environment and meet mandated requirements.

Education

Dental Hygiene

Pacific University
San Diego, CA

High School Diploma -

Rancho High School
Las Vegas, NV
06.1986

Skills

  • Employee Relations
  • AFL-CIO Training/Organizing
  • NEA Organizing
  • Media Training/NEA
  • Greeting Visitors
  • Appointment Confirmation
  • Sensitive Information Handling
  • Office Reception
  • Relationship Building
  • Maintaining Office Records
  • Handling Complaints
  • Leadership and Change Management
  • Write Reports

Certification

Certification of Mediation Training/Feb 7, 2023

Timeline

Front Office Coordinator

Nsea
01.2023 - Current

Content Moderator

Telus International
07.2020 - 12.2022

Union Organizer/Steward

NEA/Nsae
06.2008 - 03.2020

Specialized Programs Teacher's Assistant

Clark County School District, CCSD
03.1991 - 08.2019

Dental Hygiene

Pacific University

High School Diploma -

Rancho High School

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SONJA PALMER