Shatara Williams
Chicago,IL
Summary
Experienced Collections Specialist bringing 6 years of success in sales and service positions. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems.
Overview
11
11
years of professional experience
Work History
Collections Representative
DOVENMUEHLE
Chicago, IL
06.2020 - Current
- Negotiated to collect balance in full.
- Processed payments and contracts on accounts.
- Counseled debtors on payment options and arranged installment agreements.
- Resolved challenging situations with friendly but firm strategies.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
Patient Representative
Advocate Health Care
Chicago, IL
11.2018 - 06.2020
- Verified any changes or data updates to patient records and checked insurance information at each appointment.
- Monitored patient flow throughout day to maintain appointment times and schedules.
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
- Informed patients of excessive wait times and offered to reschedule appointments.
- Supported patient admissions, discharges and transfers to promote team productivity.
- Answered patient assistance calls, assessed needs and offered qualified support.
Customer Service Representative
Evova
Chicago, IL
04.2017 - 05.2018
- Data Entry
- Credit & Collections calls
- Secured & verified documentation for pre-approved loans
- Maintained management QA goals of 75% or better
- Provide excellent customer service
Assistant Manager
Americas Financial Choice
Chicago, IL
08.2015 - 01.2017
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Assistant Manager
1st Loan Financial
Chicago, IL
02.2014 - 08.2015
- Supervised 7 cashiers
- Balanced bank deposits and cash drawers for cashiers
- Opened and closed store on a daily basis
- Provided PNL reports on a daily and weekly basis using Microsoft word and Excel
- Provided excellent customer service by processing and approving loans
- Made collection calls on delinquent loans
- Entered and filed documents into computer system
- Supervised marketing efforts for store
- Printed checks for all approved loans
Operations/Extractor
PNC Bank
Itasca, Illinois
04.2012 - 08.2015
- Sorted and open mailed
- Scanned and processed payments
- Verified check images to ensure proper accounts were updated
Education
Pharmacy License - Pharmacy Technician
Wilbur Wright Community Academy
Chicago, Illinois11.2006
Skills
- Account Monitoring
- FDCPA Compliance
- Credit Extension Negotiation
- Credit and Collections
Timeline
Collections Representative
DOVENMUEHLE
06.2020 - Current
Patient Representative
Advocate Health Care
11.2018 - 06.2020
Customer Service Representative
Evova
04.2017 - 05.2018
Assistant Manager
Americas Financial Choice
08.2015 - 01.2017
Assistant Manager
1st Loan Financial
02.2014 - 08.2015
Operations/Extractor
PNC Bank
04.2012 - 08.2015
Pharmacy License - Pharmacy Technician
Wilbur Wright Community Academy