Alma Flores
Spokane,WA
Summary
Skilled Medical Collections Representative with background in healthcare billing, collections, and customer service. Strong knowledge of medical terminology, coding, and insurance procedures coupled with assertive yet compassionate approach to debt recovery. Demonstrated ability to negotiate payment arrangements while maintaining positive patient relationships. Successfully reduced outstanding account balances in previous roles by implementing effective collection strategies.
Overview
16
16
years of professional experience
Work History
Medical Collections Representative
Incyte Diagnostics
Spokane Valley, WA
06.2016 - 06.2024
- Audited medical records for accurate coding and billing processes.
- Utilized various software programs such as Excel, Word, and Outlook for recordkeeping purposes.
- Analyzed account history to determine appropriate course of action for overdue payments.
Health Information Specialist
Cancer Care Northwest
Spokane Valley, WA
03.2015 - 03.2016
- Tracked all incoming and outgoing correspondence related to the Health Information Department.
- Processed requests from outside organizations for release of patient information according to HIPAA regulations.
- Monitored compliance with applicable laws and regulations governing the protection of confidential patient information.
Client Service Representative
Pathology Associates Medical Laboratories
Spokane , WA
06.2008 - 03.2015
- Demonstrated excellent listening skills and empathy towards customers' needs and concerns.
- Managed client accounts by providing accurate data entry services.
- Created detailed notes in customer profiles to keep track of conversations and requests.
- Assisted customers with product information and pricing.
Education
Medical Administrative -
Alpine College
Spokane, WA03-2007
Skills
- Critical thinking abilities
- Account Monitoring
- Report Writing
- Outbound Calling
- Payment Processing
- Task Prioritization
- Adaptability
- Problem-Solving
- Accurate Translation
- Follow-up skills
Timeline
Medical Collections Representative
Incyte Diagnostics
06.2016 - 06.2024
Health Information Specialist
Cancer Care Northwest
03.2015 - 03.2016
Client Service Representative
Pathology Associates Medical Laboratories
06.2008 - 03.2015
Medical Administrative -
Alpine College
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