JAYSON LOWE
Renton,WA
Summary
Diligent and resourceful financial professional with a strong skill set in client relations. Focuses on delivering exceptional services and building strong customer relationships. Dedicated to achieving compliance with company policies and regulations in all aspects of the job. Expertise in reviewing and validating personal, employment, and financial histories for each applicant ensures thoroughness and accuracy. Self-motivated and reliable individual with excellent teamwork, problem-solving, and organizational skills.
Overview
11
11
years of professional experience
Work History
Client Service Representative
Incyte Diagnostics
11.2023 - Current
- Handled sensitive client information with discretion, always ensuring confidentiality
- Managed an average of 100-200 in call volume, while maintaining a professional demeanor and prioritizing customers' needs
- Utilized hospital systems to monitor and report on individual patient care, including lab results, allergies, and vital signs
- Filed and maintained patient records in accordance with HIPAA regulations.
- Enhanced productivity levels by 30% by delivering outstanding support to our various clients
Team Lead
Uber Technologies
01.2019 - 02.2025
- Conducted quarterly reviews for all team members under my supervision
- Maintained database systems to track and analyze operational data
- Oversaw employee performance through SQL database(Oracle) help improve KPI metrics
- Helped to implement state specific background checks to ensure qualifications for drivers were viewed based on the state they're signing up in
- Increased onboarding and conversion by an average of 15% annually
Vendor Assistant
Nordstrom
03.2014 - 02.2025
- Collaborated with multiple departments and stakeholders to translate scopes of work and annual plans into accurate project builds
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders
- Maintained inventory of in season products sent from top vendors
- Assisted top vendors in maintaining a pipeline of an average of 3,000 converted sales per month
Education
No Degree -
Arizona State University
Tempe, AZ01-2026
Skills
- Membership renewals
- CRM system updates
- Sales documentation
- Provider relations
- Meeting deadlines
- Sales strategies
- Customer support
- File management
Timeline
Client Service Representative
Incyte Diagnostics
11.2023 - Current
Team Lead
Uber Technologies
01.2019 - 02.2025
Vendor Assistant
Nordstrom
03.2014 - 02.2025
No Degree -
Arizona State University
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