Emiliano Carbajal
Austin,TX
Summary
Diligent Sales associate with experience in retail settings. Focused on keeping merchandise presentable to maximize business revenue. Effectively demonstrate products, overcome objections and close sales. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering great results. Persuasive in negotiating products and diplomatic in communicating with customers to build long-term, productive relationships.
Overview
2
2
years of professional experience
Work History
Sales Associate
The Home Depot Inc
Austin, TX
08.2021 - Current
- Engaged over 50 customers every day to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Solved customer challenges by offering relevant products and services.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Order Fulfillment Associate
The Home Depot Inc
Austin, TX
08.2020 - 08.2021
- Reduced fulfillment errors by 70% using RF scanners to quickly pick items to proper bins.
- Processed daily orders through multi-carrier manifest system.
- Unloaded incoming trucks and properly staged inventory for processing.
- Received and reviewed new orders, located requested merchandise and promptly initiated processing.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Worked with customers to pack items according to specific desires and requirements.
- Addressed customer complaints and requests by resolution or escalation.
- Greeted customers and directed to requested products.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
Cashier
El Rancho Supermercado
Austin, TX
11.2019 - 08.2020
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Greeted over 100 customers per day.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
Education
High School Diploma -
Austin Achieve Public Schools
Austin, TX05.2020
Skills
- Stocking and replenishing
- Sales trends
- Relationship building
- Adapt to diverse groups
- Multi-tasking strength
- Problem-solving skills
- Exceptional customer service
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate
The Home Depot Inc
08.2021 - Current
Order Fulfillment Associate
The Home Depot Inc
08.2020 - 08.2021
Cashier
El Rancho Supermercado
11.2019 - 08.2020
High School Diploma -
Austin Achieve Public Schools