LINDY SIMON-HARDWICK
Pensacola,FL
Summary
Achieved high customer satisfaction ratings through proactive problem-solving and relationship building. Generated significant revenue increases by identifying customer needs and providing tailored solutions. Streamlined service center operations, resulting in improved performance and customer experience.
Overview
8
8
years of professional experience
Work History
Advance Account Services
Navy Federal Credit Union
05.2021 - Current
- Streamlined resolution of account issues for members while directing navigation of internal systems for optimal routing.
- Orchestrated customer conversations to identify needs and resolve issues effectively.
- Supervised high-value transactions, ensuring vigilance in detecting fraudulent activities.
- Provided comprehensive service and product information to enhance customer understanding.
- Executed exceptional customer service strategies to elevate and differentiate company brand identity.
- Facilitated customer engagement to identify needs and address concerns.
- Facilitated quality service delivery by evaluating, advising, and supporting credit union members.
- Facilitated resolution of customer conflicts and challenging situations by maintaining composure and leveraging internal knowledge base.
- Facilitated high-level transaction assistance for members.
Medical Service Representative
Valley Health OBGYN
07.2018 - 05.2021
- Anticipated and addressed needs of patients and family members to enhance care experience.
- Oversaw documentation and management of patient information within computer system.
- Managed high volume of incoming calls to provide patient assistance.
- Secured authorization from insurance companies and obtained referrals from primary care physicians.
- Facilitated transmission of patient medical records to doctors' offices.
- Facilitated hospital and clinic operations by leveraging customer service expertise and comprehensive system knowledge.
- Utilized various software applications to access patient information while ensuring strict confidentiality.
- Digitized hard copy paperwork by scanning and integrating into client EMR records.
- Secured insurance verification and authorization to facilitate financial clearance of patient accounts.
- Organized and scanned completed forms, identification, and insurance cards to ensure accurate patient documentation.
- Organized and managed patient appointment and procedure scheduling.
- Facilitated collaboration between patients and healthcare professionals to ensure comprehensive care.
- Secured necessary authorization and identification for the release of confidential medical records.
- Processed preauthorization and referral requests received via fax and phone, ensuring accurate data entry into the computer system.
Education
Associate of Account -
Penn Foster Career School
Scranton, PACertificate - Childcare Education
Montgomery College
Rockville, Maryland“A” Levels in Business Subjects -
Happy Hill Secondary School
St. George, Grenada08.1995
Skills
Assisted in processing membership renewals for clients Managed account details to ensure accuracy and timeliness Supported team in maintaining customer satisfaction through effective communication
Executed innovative strategies to address complex challenges
Facilitated insurance authorization processes to ensure timely patient care
Executed meticulous review processes to ensure accuracy and quality in all deliverables
Demonstrated proficiency in advanced mathematical concepts and applications
Applied comprehensive understanding of financial principles and practices to inform strategic decision-making
Facilitated conflict resolution processes to enhance team collaboration
Facilitated collaborative efforts among team members to achieve project goals
Demonstrated meticulous attention to detail, ensuring accuracy and quality in all tasks
Timeline
Advance Account Services
Navy Federal Credit Union
05.2021 - Current
Medical Service Representative
Valley Health OBGYN
07.2018 - 05.2021
Certificate - Childcare Education
Montgomery College
Associate of Account -
Penn Foster Career School
“A” Levels in Business Subjects -
Happy Hill Secondary School