Briana Davis
Robbinsdale,MN
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
18
18
years of professional experience
Work History
Operations Supervisor
McDonald's
Spring Lake Park, MN
08.2018 - Current
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Motivated and trained employees to maximize team productivity.
- Coordinated leadership workshops to educate team members on best practices to optimize productivity.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Teamed with Human Resources department to create organization's mission and vision statements.
- Created and implemented aggressive action plan to address pressing cost control needs.
Department (Assistant) Manager
McDonald's
Lakeville, MN
03.2012 - 11.2018
- Correctly calculated inventory and ordered appropriate supplies.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Prepared for and executed new menu implementations.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
General Manager
McDonald's
Burnsville , MN
10.2016 - 08.2018
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Developed effective business plans to align strategic decisions with long-term objectives.
Shift Manager
McDonald's
Owatonna , MN
09.2011 - 03.2012
- Trained and mentored new employees to maximize team performance.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Crew
McDonald's
Medford, MN
10.2007 - 09.2011
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Took orders, prepared meals and collected payments.
- Worked well with teammates and accepted coaching from management team.
Sales Clerk/ Customer Service
Mills Fleet Farm
Owatonna, MN
01.2005 - 01.2007
- Responsible for assisting the customers with their purchases and help the customer throughout the store in locating items and suggesting alternatives when it was necessary
- Worked as a cashier and helped the customers check out or worked with them when returning merchandise.
Education
Bachelor of Science - Psychology
Brigham Young University - Idaho
Rexburg, ID07.2011
High School Diploma -
Medford High School
Medford, MN05.2007
Skills
- Records Organization and Management
- Decision Making
- Focus and Follow-Through
- Budget Control
- Human Resources Oversight
- Recruitment and Hiring
- Business Leadership
- Business Forecasting
- Training Management
- Customer Service Management
- Verbal and Written Communication
Accomplishments
- Increased sales from $43 million of an organization of 15 restaurants to $58 million in 3 years, while reducing food costs and labor costs.
- Achieved 100% ServSafe Certification of all managers in the organization through effectively helping with educating and training managers in Food Safety practices.
- Promoted 3 Department Manager to General Managers
Timeline
Operations Supervisor
McDonald's
08.2018 - Current
General Manager
McDonald's
10.2016 - 08.2018
Department (Assistant) Manager
McDonald's
03.2012 - 11.2018
Shift Manager
McDonald's
09.2011 - 03.2012
Crew
McDonald's
10.2007 - 09.2011
Sales Clerk/ Customer Service
Mills Fleet Farm
01.2005 - 01.2007
Bachelor of Science - Psychology
Brigham Young University - Idaho
High School Diploma -
Medford High School