Lenora Gilmore
Houston
Summary
Results-driven Operations Supervisor with a strong track record in workflow optimization, team leadership, and customer relations. Proven ability to streamline processes and enhance operational efficiency while maintaining high service satisfaction levels.
Dynamic Operations Supervisor with extensive experience in managing daily operations and fostering employee development. Skilled in performance monitoring and task delegation, contributing to improved morale and reduced turnover. Committed to driving operational excellence and enhancing customer satisfaction.
Proficient in operations management, delivering optimized workflows and improved team performance. Expertise in implementing performance metrics and training programs to elevate productivity and ensure compliance with safety standards. Ready to leverage skills to support organizational growth and efficiency.
Operations professional with deep understanding of process optimization and team management. Known for driving operational excellence and consistently meeting organizational goals. Highly reliable, adaptable, and committed to fostering collaborative work environment. Skilled in resource allocation and performance monitoring.
Results-driven Operations Supervisor with a track record of optimizing workflows and enhancing team performance. Expertise in employee development and problem-solving fosters a positive workplace culture, leading to improved operational efficiency.
Dynamic Operations Supervisor with over 30 years of experience in team leadership and customer relations. Proven ability to streamline processes and develop talent, contributing to significant improvements in service satisfaction and operational success.
Diligent [Desired Position] with solid track record in church administration and operations management. Managed daily activities, coordinated events, and supported leadership in various capacities. Demonstrated organizational and communication skills to ensure smooth functioning and community engagement.
Experienced operations professional recognized for enhancing workflow efficiency and employee engagement. Skilled in training and mentoring teams, committed to driving operational excellence and superior customer service.
Professional with solid background in managing church operations and ensuring smooth administrative functions. Adept at coordinating events, overseeing budgets, and maintaining records with precision. Strong focus on team collaboration, adaptability, and achieving impactful results. Known for effective communication, problem-solving, and fostering supportive environment.
Church administration professional, prepared to bring organizational and operational expertise to new role. Proven ability to manage day-to-day activities, support leadership, and foster community engagement. Collaborative team player with focus on achieving results and adapting to changing needs.
Experienced with church administration, including managing daily operations and coordinating church events. Utilizes organizational skills to ensure efficient workflows and effective communication. Track record of supporting leadership and fostering sense of community within church.
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
36
36
years of professional experience
Work History
Operations Supervisor
United Parcel Service, UPS
Houston, TX
01.1990 - 01.2026
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Streamlined workflow processes to enhance operational efficiency and reduce delays.
- Trained and mentored team members on best practices and company protocols.
- Implemented performance metrics to monitor productivity and identify areas for improvement.
- Coordinated logistics activities, optimizing resource allocation for timely deliveries.
- Resolved customer inquiries and issues, maintaining high service satisfaction levels.
- Collaborated with cross-functional teams to support strategic initiatives and process enhancements.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Conducted regular inspections of equipment and facilities to ensure operational readiness.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
- Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
- Boosted employee morale and engagement through development of comprehensive rewards and recognition program.
- Facilitated seamless communication channels between departments, improving coordination and project outcomes.
- Developed and implemented training program for new hires, accelerating their time to full productivity.
- Supervised dispatch operations, ensuring timely and accurate delivery of goods.
- Coordinated communication between drivers and warehouse staff to optimize workflows.
- Monitored performance metrics to identify areas for improvement within the team.
- Collaborated with management to strategize resource allocation for peak demand periods.
- Evaluated and adjusted dispatch schedules to maximize productivity and minimize delays.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
- Assisted in resolving conflicts between drivers or customers when necessary, employing diplomacy skills and ensuring the best possible outcomes for all parties involved.
- Directed dispatching, routing, and tracking of [85-95] fleet vehicles.
- Collaborated closely with other departments within the organization to optimize workflow processes across teams.
- Improved customer satisfaction, maintaining timely communication with drivers and clients regarding updates or changes in delivery status.
- Evaluated and adjusted over 85-90 routes based on daily needs, available workers, traffic hazards, and weather conditions.
- Managed 2 dispatchers while leading and delegating job assignments, tracking project status, processing payroll and resolving issues to maximize productivity.
- Maintained meticulous employee records to accurately track attendance and productivity.
- Implemented new dispatch software, increasing overall efficiency and accuracy in the department''s operations.
- Maintained strong relationships with vendors and contractors to ensure seamless service delivery during peak periods.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Scheduled deliveries and pickups according to customer needs.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled and organized delivery routes.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Answered phone calls and responded to customer emails.
- Utilized customer feedback to improve customer service.
Church Administrator
Living Word Faith Center
Missouri City, TX
05.2002 - 01.2022
- Managed daily operations of church activities and services.
- Coordinated schedules for staff, volunteers, and events efficiently.
- Developed and maintained church communication channels for congregation updates.
- Oversaw administrative functions to ensure compliance with church policies.
- Led budget planning sessions to allocate resources effectively across programs.
- Fostered community relationships through outreach initiatives and partnerships.
- Provided administrative support to pastoral staff, contributing to their ability to focus on spiritual care within the congregation.
- Managed vendor relationships for necessary services such as landscaping or cleaning ensuring quality control.
- Assisted in the creation of weekly worship materials, contributing to a cohesive and inspiring service experience.
- Coordinated scheduling for all meetings and events on the church calendar, avoiding conflicts and maximizing use of available resources.
- Oversaw facility maintenance projects, ensuring a clean and inviting space for worship and fellowship activities.
- Assisted in developing marketing materials like brochures and flyers helping promote various church programs effectively.
- Streamlined administrative processes to improve overall efficiency and effectiveness within the church office.
- Served as a liaison between various ministries, promoting effective communication and collaboration among teams.
- Implemented an efficient system for tracking donations, resulting in more accurate financial reporting for tax purposes.
- Handled confidential matters discreetly while maintaining open lines of communication with church leadership.
- Created a comprehensive database for tracking member involvement in various ministries, allowing for better planning and coordination of events and initiatives.
- Managed church finances, resulting in better budget allocation and increased funds for ministry initiatives.
- Maintained accurate records of member information, allowing for improved communication and outreach efforts.
- Created and updated membership rosters, church documents and basic reports.
- Maintained church calendar by collecting information about upcoming events and reserving appropriate spaces for regular meetings and special activities.
- Greeted visitors, callers and members of congregation courteously and promptly
- Handled church correspondence, member database and building scheduling.
- Organized and updated databases, records and other information resources.
- Created organized filing system to manage department documents.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Negotiated and executed contracts on behalf of department.
- Completed bi-weekly payroll for 4 employees.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Education
Bachelor of Science - Christian Studies
College of Biblical Studies
Houston, TX08-2012
Skills
- Operations management
- Performance monitoring
- Task delegation
- Staff supervision
- Team Training
- Safety oversight
- Employee development
- Customer relations
- Warehouse operations
- Workflow optimization
- Management
- Root-cause analysis
- Delegation
- KPI tracking
- Multitasking and organization
- Team leadership
- Employee supervision
- Data entry
- Decision-making
- Customer service
- Goal setting
- Microsoft office
- Coaching and mentoring
- Relationship building
- Scheduling
- Handling complaints
- Staff scheduling
- Phone and email etiquette
- Payroll and budgeting
- Office administration
- Scheduling and calendar management
- Facility management
- Organizational leadership
- Budgeting expertise
- Scheduling appointments
- Document preparation
- Notary public
- Records management
- Calendar management
- Budgeting and finance
- Supplies management
- Reception operations
- Volunteer supervision
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Critical thinking
- Excellent communication
- Organizational skills
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Effective communication
- Planning and prioritization
- Flexible schedule
- Analytical thinking
- Conflict resolution
- Professionalism
- Office coordination
- Record keeping
- Adaptability
Timeline
Church Administrator
Living Word Faith Center
05.2002 - 01.2022
Operations Supervisor
United Parcel Service, UPS
01.1990 - 01.2026
Bachelor of Science - Christian Studies
College of Biblical Studies