GAELLE BUGAIN
FPO,AA
Summary
Driven Administrative Assistant with proven expertise in Pay and Personnel Administration, and exceptional Customer Service skills in fast-paced environments honed at the US Navy. Streamlined HR operations and enhanced records management efficiency. Offering keen attention to detail, and strong decision-making skills to manage multiple, concurrent tasks, contributing to significant improvements in service delivery.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
US NAVY
11.2021 - Current
- As Command Pay and Personnel Administrator (CPPA), provide customer service in pay, passenger transportation, and travel voucher functions associated with Sailor's career and life events.
- Process gains for new sailors checking in at the command.
- Process transfers, separations, and retirements for members leaving the command.
- Review, correct, and Update Sailor's electronic service records and case files with issues.
- Process approximately 450 correspondences per year, including Space A and residency letters, funded/unfunded morality leave requests, and administrative letters.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services as Government Purchase Cardholder.
- Maintained inventory of office supplies and placed orders.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate training, and unusual requests.
Education
Master of Arts - Criminal Justice
American Public University System
Charles Town, WV06.2024
Associate of Science - Criminal Justice
Eastern Gateway Community College
Steubenville, OH12.2021
Bachelor of Arts - Legal Studies
University of Douala
Cameroon09.2011
Skills
- Pay and Personnel Administration
- Customer Service
- Records Management
- Computer Skills
Timeline
Administrative Assistant
US NAVY
11.2021 - Current
Master of Arts - Criminal Justice
American Public University System
Associate of Science - Criminal Justice
Eastern Gateway Community College
Bachelor of Arts - Legal Studies
University of Douala
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