Mia Chism
Carrollton,GA
Summary
Proven leader with a track record of enhancing customer satisfaction and boosting sales revenue at AT&T through expert account management and effective team motivation. Skilled in money handling and fostering long-term client relationships, demonstrating a keen ability to exceed performance goals.
Overview
6
6
years of professional experience
Work History
Assistant Manager
AT&T
12.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Boosted sales revenue by identifying potential clients and presenting tailored solutions to their needs.
- Established strong relationships with key clients, securing repeat business and fostering long-term partnerships.
- Coached employees on upselling products and recommending enhanced services.
TNA
Carrollton Nursing And Rehab
11.2021 - 12.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Host
IHOP
05.2018 - 10.2021
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Answered phone calls to take orders, give information and document reservations.
Education
High School Diploma -
Central High School
Carrollton, GA05.2019
Skills
Money Handling
Customer Relations
Team motivation
Product and service knowledge
Sales strategy development
Account Management
Business Development
Lead Generation
Goals and performance
Timeline
Assistant Manager
AT&T
12.2022 - Current
TNA
Carrollton Nursing And Rehab
11.2021 - 12.2022
Host
IHOP
05.2018 - 10.2021
High School Diploma -
Central High School
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