Years of profession experience
Sarah Cummins
Louisville,KY
Summary
Ambitious debt collector with more than 3 years experience in debt collection and collections processing. Successful in following up on past due accounts and recouping unpaid balances. Highly adept in negotiating with customers and creating manageable repayment plans to reduce bad debt. Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional. Hardworking and passionate eager to help achieve company goals. Excellent communication and problem solving skills. Excellent in managing escalated accounts and helping resolve billing disputes.
Overview
3
3
Work History
Medical Debt Collector
Parallon
Louisville, Kentucky
02.2020 - 11.2021
- Advised customers of alternative actions and strategies for debt repayment and attempted to avoid adversarial communications.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Worked with customer to create debt repayment plan based on current financial condition.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Trained new team members on scripts, company services and collection strategies.
- Achieved performance goals on consistent basis.
- Processed debtor payments and updated accounts to reflect new balance.
Diversified Consultants Inc
Jacksonville, FL
10.2017 - 12.2018
- Used scripted conversation prompts to convey current account information and obtain payments
- Processed payments and applied to customer balances
- Worked in call center environment handling manual and automatically dialed outbound calls
- Negotiated to collect balance in full
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances
- Counseled debtors on payment options and arranged installment agreements
- Applied training and persuasive communication strategies to overcome objections
- Achieved performance goals on consistent basis
- Used skip tracing and other techniques to locate debtors
Residential Cleaning Business
Louisville, Kentucky
01.2006 - 09.2017
- Provided exceptional house cleaning, while also taking care of many other duties for clients example: taking care of animals, children, checking on houses while clients are out of town
- Strong work ethic, dependable, and trustworthy
- More than 80% of clients were referral based
- Displayed absolute discretion at handling confidential information
- Prepared and staged properties for customers
- Organized client' homes prior to arrival home and performed house sitting duties
- Worked with clients to effectively plan and coordinate logistics for special projects and events
- Worked with clients to resolve any problems, improve operations and provide exceptional customer service
Homemaker
N/a
Louisville, KY
11.2001 - 08.2016
- Planned and executed household responsibilities
- Detail orientated
- Multi-Tasking
- Communication skills
Data Tape Librarian
Anthem Blue Cross And Blue Shield
Louisville, KY
08.1999 - 07.2001
- Complied with confidentiality regulations in handling customer information
- Achieved results in ambiguous environment with high level of accuracy and attention to detail
- Diminished project gaps, ensuring smooth inventory workflow while reducing task duplication
- Diminished process gaps for claims analysts and mail clerks to ensure optimal productivity
Education
High School Diploma -
Fern Creek High School
Skills
Persuasion techniques
Scripted responses
Call center experience
Performance improvements
Time Management
Customer Service
Training and Development
Timeline
Medical Debt Collector
Parallon
02.2020 - 11.2021
Diversified Consultants Inc
10.2017 - 12.2018
Residential Cleaning Business
01.2006 - 09.2017
Homemaker
N/a
11.2001 - 08.2016
Data Tape Librarian
Anthem Blue Cross And Blue Shield
08.1999 - 07.2001
High School Diploma -
Fern Creek High School