Tina Marckley
Wolfforth,TX
Summary
Hardworking employee enthusiastic about learning Customer Service field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building, and problem-solving abilities. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
28
28
years of professional experience
Work History
School Bus Driver
Durham Schools Services
Lubbock, TX
09.2019 - 01.2022
- Maintained Texas driver's license to enable legal operation of school buses for student transport, field trips and other purposes.
- Followed established routes with aid from maps and GPS-equipped devices to safely navigate high-traffic areas and adhere to preset schedules.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Obeyed federal, Texas and local traffic laws and regulations to enable safe transportation outcomes for participants.
Direct Sales Representative
Suddenlink
Lubbock, TX
09.2018 - 05.2019
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Met customers in homes and businesses to discuss and demonstrate products.
- Achieved aggressive monthly quota of $900.00 consistently.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
Sunday School Teacher
Cityview Christian Fellowship
Lubbock, TX
01.2016 - 10.2016
- 3Adapted bible verses and lessons into stories and activities to help children comprehend scriptures.
- Employed variety of instructional aids, methods and materials to provide for creative teachings, helping children grow spiritually.
- Assisted [Pre K and Kindergarten] students with schoolwork and completing Bible studies.
- Organized and labeled materials and displayed students' work by ages and perceptual skills.
- Led faith-based life to provide example for students between ages 3 years and years.
Staff Registered Nurse
Covenant Medical Center
Lubbock, TX
04.1993 - 05.2015
- Worked within interdisciplinary health care team to develop, implement and make adjustments to patient care plans, individualizing strategies and methods to improve health and meet recovery goals.
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
- Performed various nursing interventions such as wound dressing, vital sign monitoring and specimen collection.
- Gathered patient health data through interviews and observation, documenting data in electronic records.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
- Led successful team comprised of RNs, LPNs and ancillary staff.
- Precepted student nurses and oriented new hires, providing guidance and mentorship when teaching on hospital policies, emergency procedures and nursing best practices.
Physical Therapy Aide
West Texas Hospital
Lubbock, TX
09.1988 - 06.1990
- Provided treatment to patients suffering from sports-related injuries to prevent loss of sensitivity as well mobility.
- Assessed treatment plans and made adjustments for maximum benefits.
- Communicated with physicians to provide updates on patient care and assisted with treatment and clerical needs of 20 customers during 5 day work week
- Assisted with treatment and clerical needs of 20 customers during 5 day work week.
- Provided treatment to patients suffering from sports-related injuries to prevent loss of sensitivity as well mobility
- Conferred with staff to discuss and evaluate patient information for planning, modifying and coordinating treatment
- Assisted with treatment and clerical needs of 20 customers during 5 day work week
Sales Associate
San Francisco Music Box Company
Lubbock, TX
10.1986 - 01.1987
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared large cash deposits with zero discrepancies.
Education
No Degree - Youth And Family Ministry
Lubbock Christian University
Lubbock, TXDiploma Registered Nurse - Nursing
Methodist Hospital School of Nursing
Lubbock, TX06.1992
Nursing Prereqs - Nursing Prereq
South Plains College
Levelland, TX06.1990
Skills
- Effective communication skills
- Dependable and reliable
- Decision Making
- Analytical and Critical Thinking
- Collaboration
- Multitasking and Prioritization
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- Data Entry and Maintenance
- Compassionate and Caring
- Procedure Assistance
- Creative Problem Solving
- Attention to Detail
- Accurate Documentation
Timeline
School Bus Driver
Durham Schools Services
09.2019 - 01.2022
Direct Sales Representative
Suddenlink
09.2018 - 05.2019
Sunday School Teacher
Cityview Christian Fellowship
01.2016 - 10.2016
Staff Registered Nurse
Covenant Medical Center
04.1993 - 05.2015
Physical Therapy Aide
West Texas Hospital
09.1988 - 06.1990
Sales Associate
San Francisco Music Box Company
10.1986 - 01.1987
No Degree - Youth And Family Ministry
Lubbock Christian University
Diploma Registered Nurse - Nursing
Methodist Hospital School of Nursing
Nursing Prereqs - Nursing Prereq
South Plains College