Hi, I’m
Karla De leon
League City,TX
Summary
Im a very detailed worker who loves making room for growth. A hardworking Student offering part-time/ full time work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills.
Overview
8
years of professional experience
3
years of post-secondary education
1
Certification
1
Language
Work History
Family MembersLeague City, Texas
Babysitter
01.2016 - Current
Job overview
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Communicated positively with children and guardians.
- Taught children to organize toys, wash hands, and share by leading by example.
- Played games, worked on puzzles, and read books to young children.
- Assisted children with homework assignments and special projects across different subjects.
- Prepared healthy, age-appropriate snacks and meals.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Provided safe transportation to and from school and extracurricular activities.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Reassured children when upset providing emotional support and stability.
League City Spine and Sports MedicineLeague City, Texas
Receptionist Assistant
11.2023 - 12.2023
Job overview
- Offered strong customer service skills, keeping customers satisfied and increasing sales
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
HCA HealthcareWebster, Texas
Patient Care Technician
04.2023 - 10.2023
Job overview
- Managed inventory of supplies and ensured that they were properly stored, cleaned, and used
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
ClearbrookFriendswood, TX
highschool receptionist
08.2022 - 05.2023
Job overview
- Handled customer requests and maintained accurate notes for each request
- Analyzed problems and worked with teams to develop solutions.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained accurate records and documentation of projects to inform stakeholders of progress and updates.
- Developed and maintained relationships with key internal stakeholders.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
BaseballismLeague City, TX
Sales Associate Manager
04.2022 - 03.2023
Job overview
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Evaluated performance against goals and implemented appropriate development plans.
Panera BreadLeague City, TX
cashier / sales associate
02.2021 - 04.2022
Job overview
- Trained 12 new employees in customer service script recitation, conflict resolution, and data entry practices
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Identified and resolved discrepancies and errors in customer accounts.
Education
San JacintoFriendswood, TX
Associate Degree in Nursing from Nursing
08.2023 - Current
Clear Brook High SchoolWebster, TX
High School Diploma
08.2020 - 05.2023
Skills
Customer serviceundefined
Certification
bls
art
ive been painting since i was 12 and its a form of relaxation
Timeline
Receptionist Assistant
League City Spine and Sports Medicine
11.2023 - 12.2023
San Jacinto
Associate Degree in Nursing from Nursing
08.2023 - Current
Patient Care Technician
HCA Healthcare
04.2023 - 10.2023
highschool receptionist
Clearbrook
08.2022 - 05.2023
Sales Associate Manager
Baseballism
04.2022 - 03.2023
cashier / sales associate
Panera Bread
02.2021 - 04.2022
Clear Brook High School
High School Diploma
08.2020 - 05.2023
Babysitter
Family Members
01.2016 - Current
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