Overview
Work History
Education
Skills
Languages
Interests
Timeline
Receptionist

Jasmine Lopez

Orlando,FL

Overview

12
12
years of professional experience

Work History

Server Shift Leader

Ale House
05.2015 - 02.2019
  • Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Cultivated warm relationships with regular customers.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
  • Continually updated knowledge of menu offerings and specials to provide accurate information to guests upon request.
  • Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.

Supervisor

Florida Guest Services
03.2019 - Current
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Collected, arranged, and input information into database system.
  • Generated reports detailing findings and recommendations.
  • Gathered, organized and input information into digital database.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.Type or edit your work history here

Server

Jimmy Hulas
04.2014 - 07.2015
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Server

Mama Romanos
08.2012 - 04.2014
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Education

High School Diploma -

Cypress Creek High School
Orlando, FL
08.2012

Skills

  • Training and mentoring
  • Goal-Oriented
  • Staff Management
  • Employee Motivation
  • Complex Problem-Solving
  • Strategic Planning
  • Policy Enforcement
  • Expectation setting
  • Audit reporting

Languages

English
Full Professional
Spanish
Professional Working

Interests

Reading

Volunteering

Baking

Cooking

Timeline

Supervisor

Florida Guest Services
03.2019 - Current

Server Shift Leader

Ale House
05.2015 - 02.2019

Server

Jimmy Hulas
04.2014 - 07.2015

Server

Mama Romanos
08.2012 - 04.2014

High School Diploma -

Cypress Creek High School

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Jasmine Lopez