Jasmine Lopez
Orlando,FL
Overview
12
12
years of professional experience
Work History
Server Shift Leader
Ale House
05.2015 - 02.2019
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Cultivated warm relationships with regular customers.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Continually updated knowledge of menu offerings and specials to provide accurate information to guests upon request.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
Supervisor
Florida Guest Services
03.2019 - Current
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained compliance with company policies, objectives, and communication goals.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Solicited customer feedback to identify and improve on areas of weakness.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Gathered, organized and input information into digital database.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.Type or edit your work history here
Server
Jimmy Hulas
04.2014 - 07.2015
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
Mama Romanos
08.2012 - 04.2014
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
High School Diploma -
Cypress Creek High School
Orlando, FL08.2012
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Complex Problem-Solving
- Strategic Planning
- Policy Enforcement
- Expectation setting
- Audit reporting
Languages
English
Full Professional
Spanish
Professional Working
Interests
Reading
Volunteering
Baking
Cooking
Timeline
Supervisor
Florida Guest Services
03.2019 - Current
Server Shift Leader
Ale House
05.2015 - 02.2019
Server
Jimmy Hulas
04.2014 - 07.2015
Server
Mama Romanos
08.2012 - 04.2014
High School Diploma -
Cypress Creek High School