Alyssa Blanchette
Bayport,MN
Summary
Accomplished Medical Assistant with 9+ years of experience heading team of medical assistants. Veteran expert at guiding successful daily patient interactions and medical office operations. Well-versed in management of electronic medical records systems and information management. Devoted to giving every patient a positive experience in and out of the office.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Temp: METS-CLERK - (Hybrid)
Ramsey County Human Services
01.2023 - 07.2024
- Worked face to face with clients as well as over the phone from home to complete applications or renewals for medical insurance. Entered change of address, name change, add new member requests/ new born baby additions and various other requests to be changed on their insurance.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Improved office efficiency by digitizing paper files and organizing digital records.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
Provider Assistant-EUS Scheduler
U of M Fairview Hospital
06.2010 - 05.2020
- Utilized effective research, extensive study and active questioning skills to maintain working knowledge of medical terminology, diseases and medical procedures.
- Assisted providers with patient care management and documentation.
- Conducted administrative tasks such as scheduling appointments, managing medical records, and verifying insurance coverage.
- Performed data entry of patient information into electronic health record systems.
- Coordinated laboratory services for patients including ordering tests and collecting specimens.
- Provided support to providers by responding to inquiries from patients and their families.
- Answered phone calls, emails, and other communication requests from patients seeking assistance or advice.
- Reviewed physician orders for accuracy before entering them into the system.
- Completed paperwork related to new patient admissions.
- Processed referrals according to established protocols.
- Assisted in coordinating care between various healthcare providers involved in a case.
- Followed up with clinical staff regarding any outstanding issues that need resolution.
- Recorded patients' medical history, vital statistics and test results in electronic medical records.
- Interviewed patients and reviewed patient files to determine medical histories, previous treatment and therapies and medication history.
Lead-Medical Assistant
Entira Family Clinics
08.2008 - 06.2010
- Supervised, trained and coached team of medical assistants.
- Guided patients to room, recorded vital signs, discussed patient medical history and entered information for physician or other clinical staff to review.
- Set up, cleaned and stocked examination rooms with medical supplies.
- Managed front office operations, including scheduling patient appointments and managing patient records.
- Provided assistance to physicians with clinical tasks such as measuring vital signs and administering medications.
- Conducted regular quality assurance checks to ensure that all safety protocols were being followed properly.
- Assisted physicians in performing minor surgeries or procedures when needed.
- Evaluated lab specimens according to established protocols before sending them off for further testing.
- Performed X-Rays.
- Opened and closed clinic on weekends, closed clinic on weekdays.
- Ran the lab on nights and weekends.
- Triaged phone calls.
- Scheduled patients for additional diagnostic imaging completed elsewhere as well as hospital admissions.
Education
Medical Assisting - Medical Assisting
Century College
White Bear Lake, MN05.2008
High School Diploma -
Johnson High School
Saint Paul, MN05.2003
Skills
- Medication Administration
- Behavior Redirection
- Quality Program Protocols
- Patient Care
- First Aid and CPR
- Eclinical Works
- Epic
- Allscripts
- Good Communication
- Adaptive
- Patient
- Empathetic
- Prioritization
- Record preparation
- Scanning and copying
- Multitasking
- Time management
- Flexible and adaptable
- MMIS
Certification
- X-Ray Operators Certificate - 2008
Timeline
Temp: METS-CLERK - (Hybrid)
Ramsey County Human Services
01.2023 - 07.2024
Provider Assistant-EUS Scheduler
U of M Fairview Hospital
06.2010 - 05.2020
Lead-Medical Assistant
Entira Family Clinics
08.2008 - 06.2010
High School Diploma -
Johnson High School
Medical Assisting - Medical Assisting
Century College
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