EBONIE WINGO
Allen
Summary
Dynamic Product Management and Implementation Leader with over 8 years of experience driving enterprise and customer-facing platforms from concept to launch. Strong product intuition and a proven track record of delivering complex, data-driven systems in fast-paced environments. Expertise in shaping product strategy and roadmaps, transforming intricate workflows into intuitive user experiences, and fostering cross-functional partnerships with engineering, design, data, and operations teams. Recognized for leveraging metrics, experimentation, and user feedback to enhance adoption, engagement, and operational efficiency across diverse stakeholder groups.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Implementation Consultant
Trapeze Group
03.2024 - Current
- Lead end-to-end EAM implementation strategy across multiple divisions, shaping roadmap, scope, and milestones in partnership with executive sponsors.
- Serve as the primary product and implementation advisor to senior stakeholders, translating ambiguous business goals into clear, scalable platform solutions.
- Architect and oversee UAT for 200+ users, setting quality gates, directing defect triage, and driving a launch plan that reduced post-go-live tickets by 30%.
- Establish data governance standards and migration strategies that improved data accuracy by 25% and enabled more reliable reporting and decision-making.
- Define and monitor implementation KPIs, using insights to inform tradeoffs, prioritize enhancements, and influence long-term product and process roadmaps.
- Drive change management and adoption programs (training, job aids, feedback loops) to ensure sustained usage and measurable operational impact post-launch.
Technology Project Services Manager & Product Owner
First Transit/ Transdev
12.2019 - 01.2024
- Served as Product Owner for enterprise platforms used by 1,000+ employees, managing the product roadmap, backlog, and release strategy to support operational and leadership goals.
- Translated complex operational needs into clear user stories, acceptance criteria, and UX requirements-driving a more intuitive, consistent experience across teams and tools.
- Increased development throughput by 18% by introducing structured backlog practices, tighter alignment with engineering, and predictable sprint planning and prioritization.
- Delivered 90% on-time releases with
- Built and refined KPI dashboards and reporting with analytics partners, improving visibility into performance and boosting analytics adoption and scoring accuracy by 30%.
- Led change management and training initiatives that drove adoption of new features and workflows, helping teams shift from legacy/manual processes to data-driven platforms.
Supervisor of Performance & Regulatory Standards
Trinity Metro
12.2017 - 12.2019
- Owned real-time performance and regulatory standards across a 300+ vehicle transit operation, using data and KPIs to identify issues, prioritize improvements, and measure impact.
- Collaborated with operations, maintenance, IT, and leadership to define success metrics and implement policies that increased operational efficiency by 15%.
- Reduced downtime by 20% through vendor performance management, root cause analysis, and improved processes across maintenance and operations.
- Designed and delivered executive-facing dashboards and reports that provided clear visibility into on-time performance, service quality, and compliance trends.
- Acted as a bridge between data, operations, and leadership-turning analytics and complex constraints into clear recommendations and action plans.
Education
Bachelor of Arts -
Texas Tech University
Skills
- Product Strategy & Roadmapping
- Marketplace & Platform Thinking
- User Experience & Journey Design
- User Story Mapping & Backlog Prioritization
- Metrics, KPIs & Experimentation Frameworks
- Cross-Functional Collaboration (Eng, Design, Data, Ops)
- Stakeholder & Executive Communication
- Process Optimization & Workflow Design
- UAT, Test Planning & Release Management
- Change Management & Product Adoption
- Data-Driven Decision Making
- Jira
- Confluence
- SQL
- Tableau
- Power BI
- API Integrations
- System Configuration
- Data Mapping
- Asset Management Systems (EAM)
- Personas
- Journey Mapping
- Product Requirements (PRDs)
- Root Cause Analysis (RCA)
- Defect Tracking
- Solution design
- Customer relationship building
- Customer advocacy
- Strategic planning
- Strategic communications
- Stakeholder management
- Inter-department collaboration
- Cross-functional coordination
- Problem resolution
Certification
- Project Scrum Product Owner
- CSX Cybersecurity Fundamentals
- Texas All-Lines Adjuster
Accomplishments
- Shaped and executed multi-year roadmaps for enterprise platforms supporting 1,000+ users, improving visibility, reliability, and ease-of-use across operations.
- Transitioned legacy, manual processes into modern, data-driven systems-improving data accuracy by 25% and reducing operational effort by 20+ hours per week.
- Designed and implemented KPI and reporting frameworks that increased analytics adoption and scoring accuracy by 30%, enabling better leadership decision-making.
- Defined success metrics and feedback loops for new features, enabling teams to validate impact, prioritize iteration, and continuously improve user experience.
- Led UAT and training programs for 200+ end users, driving smooth go-lives, reduced support tickets (down 30%), and higher long-term product adoption.
Languages
English
Native or Bilingual
Timeline
Implementation Consultant
Trapeze Group
03.2024 - Current
Technology Project Services Manager & Product Owner
First Transit/ Transdev
12.2019 - 01.2024
Supervisor of Performance & Regulatory Standards
Trinity Metro
12.2017 - 12.2019
Bachelor of Arts -
Texas Tech University