Francheska Torres
Troutman,US
Summary
Enthusiastic and ambitious customer service specialist with widespread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering great service on every interaction. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Receptionist/ Manager
4 ever nail spa
Mooresville, NC
11.2023 - Current
- Updated daily log book with information about visitors entering the premises.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Developed processes to improve efficiency in the reception area such as automated check-in procedures.
- Greeted and directed all visitors, clients, and customers in a professional manner.
- Performed data entry tasks related to customer information into computer databases for record keeping purposes.
- Resolved customer complaints in a timely fashion while maintaining a professional demeanor.
Server/ Cashier
Palm Berries
Mooresville, NC
01.2023 - 08.2023
- Provide product samples, coupons, informational brochures, or other incentives to persuade people to buy products
- Change or rotate window displays, interior display areas, or signage to reflect changes in inventory or promotion
- Demonstrate or explain products, methods, or services to persuade customers to purchase products or use services
- Sell products being promoted and keep records of sales
- Checked on Inventory often.
Retail/ Customer Service
Beck On Broad
Mooresville, NC
07.2022 - 11.2022
- Place prices or descriptive signs on backdrops, fixtures, merchandise, or floor
- Schedule or monitor air or surface pickup, delivery, or distribution of products or materials
- Resolve customer complaints regarding sales and service
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guest
- Displayed enthusiasm and knowledge about menu and beverages
- Satisfied customers by topping off drinks and offering condiments
- Greeted customers, answered questions and recommended specials to increase profits
- Cleaned tables and chairs to prepare dining area for more customers
- Addressed complaint's to kitchen staff and served replacement items
- Checked with customers to to determine satisfaction with meals
- Stocked server areas with supplies before, during and after shifts
- Rolled silverware
- Serve salads, vegetables, meat, breads, and cocktails, ladle soups and sauces, portion desserts, and fill beverage cups and glasses
- Prepare bills for food, using cash registers, calculators, or adding machines, and accept payment or make change.
Server
Kickback Jack's
Mooresville, NC
12.2021 - 07.2022
- Stock shelves, and mark prices on shelves and items
- Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately
- Answer questions about product features and benefits
- Clean shelves, counters, and tables
- Maintain food and equipment inventories, and keep inventory records
- Updated product labels to reflect accurate prices
- Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
Education
Business Management
The University of North Carolina Charlotte
Charlotte, NC05-2026
Associate of Arts -
Mitchell Community College
Mooresville, NC08.2024
High School Diploma -
Lake Norman High School
Mooresville, NC06.2022
Skills
- Organizational Skills
- Team Oriented
- Professionalism
- Customer Satisfaction Evaluation
- Interpersonal Skills
- Bilingual
Timeline
Receptionist/ Manager
4 ever nail spa
11.2023 - Current
Server/ Cashier
Palm Berries
01.2023 - 08.2023
Retail/ Customer Service
Beck On Broad
07.2022 - 11.2022
Server
Kickback Jack's
12.2021 - 07.2022
Business Management
The University of North Carolina Charlotte
Associate of Arts -
Mitchell Community College
High School Diploma -
Lake Norman High School
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