Net developer
Daryl Faltus
Information Technologist
Spokane,WA
Summary
Most of my professional life resolves around customer service. Inbound calls from customers about banking or employees/employers with P.O.S systems. Listening and then explaining can be challenging to diverse types of people. I have found reward in my patience. My diverse work history grants me a unique perspective to problem solving.
Overview
38
38
years of professional experience
2
2
years of post-secondary education
5
5
Certificates
7
7
Languages
Work History
Outbound
Amazon
Spokane, United States
08.2021 - Current
- Overcame objections using friendly, persuasive strategies.
- Used coordination and planning skills to achieve results according to schedule.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Maintained productive, efficient approach to all tasks.
Cashier Assistant Manager
Sam's Stop And Shop
Spokane Valley, United States
07.2000 - 07.2021
- Inventory (Cost and Markup), Department and Tax allocation.
- Assist with Order Writing, Meeting with Salesmen, General Store Maintenance.
- Repaired P.O.S equipment.
- Customer Service.
- Built positive relationships with customers to increase repeat business.
Cashier
Fairway Gas And Grocery
Coeur d'Alene, ID
04.2019 - 05.2020
- Customer Service.
- Inventory (Cost and Markup), Department and Tax allocation.
- Repaired P.O.S equipment.
- Handled Large Cash Amounts Assist with Order Writing, Meeting with Salesmen, General Store Maintenance.
CXO /Technical Support Specialist
Inspiro
Coeur d'Alene, ID
10.2018 - 04.2019
- Customer Service and Tech Trained for Dish Network.
- Recorded and maintained relevant notes for each client and work order.
- Analyzed signal loss issues to identify troubleshooting methods needed for quick remediation.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
Cashier
Sam's Stop and Shop
Spokane, WA
06.2017 - 08.2018
- Managed Store-Handled Large Cash Amounts, Order Writing, Meet with Salesmen Inventory (Cost and Markup), Department and Tax allocation.
- Repaired P.O.S equipment, General Store Maintenance Completed All Testing for Fuel Site Compliance.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Manager
Bains Bros.
Spokane, WA
02.2016 - 04.2017
- Managed Store-Handled Large Cash Amounts, Order Writing, Meet with Salesmen Inventory (Cost and Markup), Department and Tax allocation.
- Repaired P.O.S equipment.
- Accomplished multiple tasks within established timeframes.
- Propelled continuous improvements and strategically capitalized on current market trends.
Contact Center Specialist / Customer Service Super
Sykes Enterprises, Incorporated
Spokane, WA
04.2009 - 07.2013
- Commercial Mortgage Group, General Banking (Savings, Checking, Certificates of Deposit), Research (Out bound service calls),Triage Research
- Encrypted Technical account access, Senior IT engineer reporting and escalation of rising issues.
- Successfully resolved and completed more than 3000 cases during my tenure as the Contact Center Liaison.
- Supported Bank Operations and Executive Management for Ally Bank in the Implementation of new systems and resolving of FIS ticket issues in Spokane Call Center.
- Quickly and effectively solve escalated customer challenges.
- Research and manage the technical issue queue for 6 geographical call centers Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
- Open, work, and resolve FIS problem tickets Point of contact in Spokane for on-site specific bridge calls with Corporate Client via Screen share conferences for vendor issues.
- CCID Pilot Launch
- System maintenance with IT and off site engineers for desktop image installs.
- Tested new programs for potential unauthorized internet access.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Increased efficiency and team productivity by promoting operational best practices.
Aerotek Inc
Spokane, WA
08.2008 - 12.2008
- For Bank of America – Terminal Reprogramming Conversion downloads for merchant credit card terminals Assisted on team project for “jigsaw”- credit card terminals Proficient with multiple vendor systems and multiple credit card terminals and their support procedures.
- Selling upgraded terminals and pin pads to merchants DE-escalating calls due to bank policy for upgrades.
Machine Operator
Snow Peak Forest Products, Sullivan
Spokane, WA
07.2007 - 08.2008
- Newman (5 saw multiple cut 16 ft.
- Cross cut industrial saw).
- Assisted record break board feet on Newman (113,000 sq.
- Board ft.
- In 1 day).
- Operator for string tie machine.
- Operator of chop saws for single truck lumber orders.
- Lumber puller, general cleanup.
- Perform and maintain High level of safety requirements.
Product Technician
Aaron's Sales and Lease
Spokane, WA
01.2007 - 06.2007
- As a C.S.R., Ensure proper prices and sales packages.
- Collect payments, make sales and maintain the sales floor., Ensure timely delivery of products, and installation.
Custom Closet Installer
Closet Guys Inc
Spokane, WA
04.2006 - 12.2006
- Perform math calculations on every shelf for a custom fit.
- Efficient and timely installation of custom wire shelving and custom cabinetry.
- Transportation of all materials to job sites.
Technical Call center employee, Senior Technical Call Rep
Bank of America N.A
10.2004 - 03.2006
- Responsible for Merchant Downloads, Terminals errors, assisting business owners to understand the banks policy and close their batches, and identify employee fraud.
- Technical Escalations team - Offering increased customer service for escalated calls.
- Proficient with multiple vendor systems and multiple credit card terminals and their support procedures.
Warehouse worker, Driver
Angus Meats
Spokane, WA
06.2003 - 08.2004
- And Production Blast Freezer/warehouse experience.
- Delivery in and out of town weekly.
- Yearly Inventory control.
- Process, Record and create various orders to casinos.
- Pallet jack, Hand truck, Lift gate, Fork lift.
Senior Merchandiser
Pepsi Bottling Group
Spokane, WA
01.1999 - 01.2002
- Increased sales in conjunction with route salesman
- Manual Pallet Jack, Electrical Pallet Jack, Pallet stacker, Hand Trucks, Carts, Fork lift
- Liaised between store personnel and reset teams for restocking and presentation of merchandise.
- Showcased completed displays and presentations to management prior to making merchandise changes.
- Drove client retention, managing engaging merchandise presentation to motivate impulse purchases.
Education
A.A.S. - Software Development
Spokane Community College
Spokane, WA 01.2014 - 01.2016
Skills
Customer Service
Software
Android Mobile
Windows
Agile
Certification
Android Mobile Development
Timeline
Outbound
Amazon
08.2021 - Current
Cashier
Fairway Gas And Grocery
04.2019 - 05.2020
CXO /Technical Support Specialist
Inspiro
10.2018 - 04.2019
Cashier
Sam's Stop and Shop
06.2017 - 08.2018
Android Mobile Development
03-2016
.Net Developer
03-2016
Web Developer
03-2016
Web Designer
03-2016
Computer Science
03-2016
Manager
Bains Bros.
02.2016 - 04.2017
A.A.S. - Software Development
Spokane Community College
01.2014 - 01.2016
Contact Center Specialist / Customer Service Super
Sykes Enterprises, Incorporated
04.2009 - 07.2013
Aerotek Inc
08.2008 - 12.2008
Machine Operator
Snow Peak Forest Products, Sullivan
07.2007 - 08.2008
Product Technician
Aaron's Sales and Lease
01.2007 - 06.2007
Custom Closet Installer
Closet Guys Inc
04.2006 - 12.2006
Technical Call center employee, Senior Technical Call Rep
Bank of America N.A
10.2004 - 03.2006
Warehouse worker, Driver
Angus Meats
06.2003 - 08.2004
Cashier Assistant Manager
Sam's Stop And Shop
07.2000 - 07.2021
Senior Merchandiser
Pepsi Bottling Group
01.1999 - 01.2002
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