Net developer
Daryl Faltus
Information Technologist
Spokane,WA
Summary
Most of my professional life resolves around customer service. Inbound calls from customers about banking or employees/employers with P.O.S systems. Listening and then explaining can be challenging to diverse types of people. I have found reward in my patience. My diverse work history grants me a unique perspective to problem solving.
Overview
38
38
years of professional experience
2
2
years of post-secondary education
5
5
Certificates
7
7
Languages
Work History
Outbound
Amazon
Spokane, United States
08.2021 - Current
- Overcame objections using friendly, persuasive strategies.
- Used coordination and planning skills to achieve results according to schedule.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Maintained productive, efficient approach to all tasks.
Cashier Assistant Manager
Sam's Stop And Shop
Spokane Valley, United States
07.2000 - 07.2021
- Inventory (Cost and Markup), Department and Tax allocation.
- Assist with Order Writing, Meeting with Salesmen, General Store Maintenance.
- Repaired P.O.S equipment.
- Customer Service.
- Built positive relationships with customers to increase repeat business.
Cashier
Fairway Gas And Grocery
Coeur d'Alene, ID
04.2019 - 05.2020
- Customer Service.
- Inventory (Cost and Markup), Department and Tax allocation.
- Repaired P.O.S equipment.
- Handled Large Cash Amounts Assist with Order Writing, Meeting with Salesmen, General Store Maintenance.
CXO /Technical Support Specialist
Inspiro
Coeur d'Alene, ID
10.2018 - 04.2019
- Customer Service and Tech Trained for Dish Network.
- Recorded and maintained relevant notes for each client and work order.
- Analyzed signal loss issues to identify troubleshooting methods needed for quick remediation.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
Cashier
Sam's Stop and Shop
Spokane, WA
06.2017 - 08.2018
- Managed Store-Handled Large Cash Amounts, Order Writing, Meet with Salesmen Inventory (Cost and Markup), Department and Tax allocation.
- Repaired P.O.S equipment, General Store Maintenance Completed All Testing for Fuel Site Compliance.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Manager
Bains Bros.
Spokane, WA
02.2016 - 04.2017
- Managed Store-Handled Large Cash Amounts, Order Writing, Meet with Salesmen Inventory (Cost and Markup), Department and Tax allocation.
- Repaired P.O.S equipment.
- Accomplished multiple tasks within established timeframes.
- Propelled continuous improvements and strategically capitalized on current market trends.
Contact Center Specialist / Customer Service Super
Sykes Enterprises, Incorporated
Spokane, WA
04.2009 - 07.2013
- Commercial Mortgage Group, General Banking (Savings, Checking, Certificates of Deposit), Research (Out bound service calls),Triage Research
- Encrypted Technical account access, Senior IT engineer reporting and escalation of rising issues.
- Successfully resolved and completed more than 3000 cases during my tenure as the Contact Center Liaison.
- Supported Bank Operations and Executive Management for Ally Bank in the Implementation of new systems and resolving of FIS ticket issues in Spokane Call Center.
- Quickly and effectively solve escalated customer challenges.
- Research and manage the technical issue queue for 6 geographical call centers Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
- Open, work, and resolve FIS problem tickets Point of contact in Spokane for on-site specific bridge calls with Corporate Client via Screen share conferences for vendor issues.
- CCID Pilot Launch
- System maintenance with IT and off site engineers for desktop image installs.
- Tested new programs for potential unauthorized internet access.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Increased efficiency and team productivity by promoting operational best practices.
Aerotek Inc
Spokane, WA
08.2008 - 12.2008
- For Bank of America – Terminal Reprogramming Conversion downloads for merchant credit card terminals Assisted on team project for “jigsaw”- credit card terminals Proficient with multiple vendor systems and multiple credit card terminals and their support procedures.
- Selling upgraded terminals and pin pads to merchants DE-escalating calls due to bank policy for upgrades.
Machine Operator
Snow Peak Forest Products, Sullivan
Spokane, WA
07.2007 - 08.2008
- Newman (5 saw multiple cut 16 ft.
- Cross cut industrial saw).
- Assisted record break board feet on Newman (113,000 sq.
- Board ft.
- In 1 day).
- Operator for string tie machine.
- Operator of chop saws for single truck lumber orders.
- Lumber puller, general cleanup.
- Perform and maintain High level of safety requirements.
Product Technician
Aaron's Sales and Lease
Spokane, WA
01.2007 - 06.2007
- As a C.S.R., Ensure proper prices and sales packages.
- Collect payments, make sales and maintain the sales floor., Ensure timely delivery of products, and installation.
Custom Closet Installer
Closet Guys Inc
Spokane, WA
04.2006 - 12.2006
- Perform math calculations on every shelf for a custom fit.
- Efficient and timely installation of custom wire shelving and custom cabinetry.
- Transportation of all materials to job sites.
Technical Call center employee, Senior Technical Call Rep
Bank of America N.A
10.2004 - 03.2006
- Responsible for Merchant Downloads, Terminals errors, assisting business owners to understand the banks policy and close their batches, and identify employee fraud.
- Technical Escalations team - Offering increased customer service for escalated calls.
- Proficient with multiple vendor systems and multiple credit card terminals and their support procedures.
Warehouse worker, Driver
Angus Meats
Spokane, WA
06.2003 - 08.2004
- And Production Blast Freezer/warehouse experience.
- Delivery in and out of town weekly.
- Yearly Inventory control.
- Process, Record and create various orders to casinos.
- Pallet jack, Hand truck, Lift gate, Fork lift.
Senior Merchandiser
Pepsi Bottling Group
Spokane, WA
01.1999 - 01.2002
- Increased sales in conjunction with route salesman
- Manual Pallet Jack, Electrical Pallet Jack, Pallet stacker, Hand Trucks, Carts, Fork lift
- Liaised between store personnel and reset teams for restocking and presentation of merchandise.
- Showcased completed displays and presentations to management prior to making merchandise changes.
- Drove client retention, managing engaging merchandise presentation to motivate impulse purchases.
Education
A.A.S. - Software Development
Spokane Community College
Spokane, WA 01.2014 - 01.2016
Skills
Customer Service
Documentation and reporting
Report preparation
Complaint resolution
Empathetic and genuine
Exemplary work ethic
Microsoft Office Suite proficiency
Service-oriented self-starter
Creative problem solving
Technical Support
Desktop Component Repair
Technical issues analysis
Desktop support
Software diagnosis
Local Area Network (LAN) Engineering
Videoconferencing
Technical documents comprehension
Windows 10
Ticket support system management
Issue troubleshooting
Application support
Reasoning
Time management
Software
Android Mobile
Windows
Agile
Certification
Android Mobile Development
Timeline
Outbound
Amazon
08.2021 - Current
Cashier
Fairway Gas And Grocery
04.2019 - 05.2020
CXO /Technical Support Specialist
Inspiro
10.2018 - 04.2019
Cashier
Sam's Stop and Shop
06.2017 - 08.2018
Android Mobile Development
03-2016
.Net Developer
03-2016
Web Developer
03-2016
Web Designer
03-2016
Computer Science
03-2016
Manager
Bains Bros.
02.2016 - 04.2017
A.A.S. - Software Development
Spokane Community College
01.2014 - 01.2016
Contact Center Specialist / Customer Service Super
Sykes Enterprises, Incorporated
04.2009 - 07.2013
Aerotek Inc
08.2008 - 12.2008
Machine Operator
Snow Peak Forest Products, Sullivan
07.2007 - 08.2008
Product Technician
Aaron's Sales and Lease
01.2007 - 06.2007
Custom Closet Installer
Closet Guys Inc
04.2006 - 12.2006
Technical Call center employee, Senior Technical Call Rep
Bank of America N.A
10.2004 - 03.2006
Warehouse worker, Driver
Angus Meats
06.2003 - 08.2004
Cashier Assistant Manager
Sam's Stop And Shop
07.2000 - 07.2021
Senior Merchandiser
Pepsi Bottling Group
01.1999 - 01.2002