Anthony Stingone
Casselberry
Summary
Detail-oriented Pharmacy Technician with extensive experience in supervising pharmacy operations and ensuring compliance with regulations. Skilled in problem-solving, inventory control, and utilizing pharmacy management software to streamline processes and improve service quality.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lead Pharmacy Technician
CVS Pharmacy
Winter Springs, FL
02.2024 - Current
- Supervised daily pharmacy operations to ensure compliance with regulations and quality standards.
- Trained and mentored junior technicians in medication preparation and dispensing procedures.
- Collaborated with pharmacists to verify prescriptions for accuracy and appropriateness.
- Utilized pharmacy management software to streamline operations and track performance metrics.
- Supervised [4] pharmacy technicians and coordinated day-to-day assignments.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Investigated opportunities for patient's saving when dealing with high cost co-pays such as knowing how more common manufacturer discount cards work
Front End Customer Service Manager
Redner's Warehouse Markets
Douglassville, PA
01.2023 - 01.2024
- Supervised front-end operations, ensuring seamless customer service and efficient checkout processes.
- Trained and mentored staff on customer engagement techniques, enhancing service quality.
- Implemented procedures to streamline front-end workflows, improving overall efficiency.
- Resolved customer complaints promptly, fostering a positive shopping experience and loyalty.
Education
High School Diploma -
Boyertown Senior High School
Boyertown, PA06-2025
Skills
- Problem-solving skills
- Pharmacy software proficiency
- Inventory control
- Order verification
- Pharmaceutical calculations
- Insurance billing
- Pharmacy and customer records management
- Attention to detail
- Medicare and medicaid process
- Patient education and counseling
Certification
- Licensed Pharmacy Technician - Florida
- Certified Immunizer, CVS Pharmacy
- CPR Certified
Timeline
Lead Pharmacy Technician
CVS Pharmacy
02.2024 - Current
Front End Customer Service Manager
Redner's Warehouse Markets
01.2023 - 01.2024
High School Diploma -
Boyertown Senior High School