Michelle Wright
Catlett,VA
Summary
Successful Pharmacy Technician bringing 10+ years of experience in filling prescriptions with expert accuracy, building relationships with customers and promoting teamwork within Pharmacy settings. Knowledgeable about regulatory guidelines and policies governing fraud, waste and abuse. Desiring to take on growth-oriented role with Costco Pharmacy.
Overview
20
20
years of professional experience
1
1
Certificate
Work History
Lead Pharmacy Technician
Carlin Springs Pharmacy
Arlington, VA
06.2019 - Current
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Established or maintained medications and other patient profiles.
- Mixed pharmaceutical preparations according to written prescriptions.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Ordered supplies needed for pharmacy and kept tabs on inventory levels.
- Dispensed medications after reviewing and interpreting prescriptions from healthcare providers.
- Mitigated regulatory risks by coordinating audits to comply with protocols.
Pharmacy Technician
Broad Street Pharmacy
Falls Church, VA
06.2012 - 05.2019
- Received, reviewed, dispensed, and labeled over 80 prescriptions daily with expert accuracy
- Filled and processed prescriptions to ensure prompt and efficient patient care
- Ordered medicines daily to ensure compliance with demands and needs
- Assisted staff members with drug inventory, purchasing, and receiving
- Processed prescription transfer requests from competitors
- Verified prescriptions by contacting the physicians' office.
- Prepared medication labels with item name and quantity
- Ordered out of stock medications to ensure patients were taken care of accordingly
- Verified insurance benefits to refill medications and upheld fantastic customer service standards
- Calculated dosage, filled prescriptions and prepared prescription labels
- Delivered quality care to customers through close collaboration with the pharmacist
- Communicated with insurance companies for billing purposes
- Restocked shelves and prepared expired drugs for return
- Efficiently processed cash register transactions for new and refilled prescription orders
- Resolved third-party rejection claims
- Maintained clean and organized pharmacy shelving and work areas
- Received and verified incoming drug inventories, reported discrepancies, and logged into inventory system
- Performed a wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality
- Ensured the facility's ability to meet demand by ordering medicines on a daily basis
- Established and updated patient profiles, including lists of medications and insurance details
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Mixed pharmaceutical preparations according to written prescriptions.
- Operated cash registers to accept payments from customers.
Virginia Safety And Emissions Inspector
James Madison Shell
Vienna, VA
02.2004 - 02.2012
- Identified vehicle modifications to emissions equipment and fuel system to assess effects and determine legality
- Monitored repair work and inspected post-repair vehicles to verify proper quality and compliance with requirements
- Inspected vehicles to assess damage and functionality, recommend changes and issue violation notices
- Completed vehicle inspections to verify compliance with standards and regulations and prevented use of vehicles with extreme safety concerns or violations
- Maintained tools, equipment and work sites
- Resolved inspection deficiencies promptly
- Communicated with customers to explain estimates and provide expected delivery and repair timelines; addressed customer questions or concerns to enhance customer satisfaction
- Conducted inspections and tests to verify safety and compliance with emissions limits
- Performed maintenance inspections, tune-ups, oil changes and other key services
- Performed troubleshooting and diagnostic procedures to locate the source of malfunctions
- Examined and inspected damaged vehicles. Estimated costs of parts, labor and supplies, and calculated deductibles
- Kept the garage clean, organized and efficient
Education
High School Diploma -
George Mason High School
Falls Church, VA2001
Some College (No Degree) - Vehicle Emissions Technology
University of Northern Virginia
Manassas, VA2010
Skills
- Insurance verification
- Ordering and stocking medications
- Problem solving
- Detail-oriented
- Drug inventory control
- Stocking shelves
- Point of sale systems proficiency
- Verifying orders
- Time management
- Team leadership
- Labeling prescriptions
- Customer-oriented
- Continuous improvements
- Quality assurance controls
- Process improvement strategies
- Customer Service
- Work Planning and Prioritization
- Troubleshooting Malfunctioning Equipment
- Ordering and Stocking Medications
- Proper Labeling Procedures
- Point of Sale Systems Proficiency
- Pharmacy Operations
- Inventory Management
- Recordkeeping and Documentation
- Inventory Tracking
- Chemical Handling
- Medication Storage and Labeling
- Cleaning and Sanitizing
- Cash Register Operations
- Equipment Cleaning and Maintenance
- Patient Profile Setup
- Relationship Building
- Prescription Pricing
- Wholesale Ordering
- Problem-Solving Skills
- Resolving Customer Issues
Certification
- In good standing with the Virginia Board of Pharmacy
- Certified by the Pharmacy Technician Certification Board (PTCB)
- Licensed Pharmacy Technician - 2012 to current
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Everyone you will ever meet knows something you don’t.
Bill Nye, the Science Guy
Timeline
Lead Pharmacy Technician
Carlin Springs Pharmacy
06.2019 - Current
Pharmacy Technician
Broad Street Pharmacy
06.2012 - 05.2019
Virginia Safety And Emissions Inspector
James Madison Shell
02.2004 - 02.2012
High School Diploma -
George Mason High School
Some College (No Degree) - Vehicle Emissions Technology
University of Northern Virginia
- In good standing with the Virginia Board of Pharmacy
- Certified by the Pharmacy Technician Certification Board (PTCB)
- Licensed Pharmacy Technician - 2012 to current
References
- Tram Ha
Pharmacist
Arlington Va 240-644-3044
- Mojdeh Hashemian
Pharmacist Costco Pharmacy
Fairfax VA 703-389-9862
- Usman Mehmood
Pharmacist Costco Pharmacy
Woodbridge Va 571-480-3443
References
- Tram Ha
Pharmacist
Arlington Va 240-644-3044
- Mojdeh Hashemian
Pharmacist Costco Pharmacy
Fairfax VA 703-389-9862
- Usman Mehmood
Pharmacist Costco Pharmacy
Woodbridge Va 571-480-3443
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