CATHERINE NGUYEN

Lead Pharmacy Technician

Legend Pharmacy II

07.2009 - 08.2014

Supervised 2 pharmacy technicians and coordinated day-to-day assignments.
Resolved non-routine issues like third-party billing, computer system, and customer service issues.
Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
Optimized inventory management, regularly reviewing stock levels and placing timely orders to prevent shortages or overstocking issues.
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
Developed strong relationships with healthcare providers, facilitating efficient communication regarding prescription clarifications and adjustments.
Counted, measured and compounded medications following standard procedures.
Reviewed and verified customer information and insurance provider information.
Reduced medication errors by implementing a meticulous double-check system for all prescriptions filled.
Contributed to the development of pharmacy policies and standard operating procedures, aligning practices with organizational goals.
Set up and modified patient profiles in QS1 to include current information such as medications and insurance details.
Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
Resolved third-party billing, computer system and customer service issues.
Developed and implemented improvements to pharmacy organization system.
Answered incoming phone calls and addressed questions from customers and healthcare providers.