Alldin Ahmetaj
Stroudsburg,Pa
Summary
Dedicated hospitality professional committed to delivering exceptional service and ensuring guest satisfaction while maintaining high standards. Recognized for a strong focus on teamwork and achieving results, adaptable to changing needs. Expertise in managing guest requests and effectively resolving issues with a positive attitude.
Overview
19
19
years of professional experience
1
1
Certification
Work History
F/T CONCIERGE
Caprice, 310 East 65th St Corporation
New York City, USA
04.2003 - 01.2022
- Charged with the critical task of ensuring the effectiveness of CCTV security systems through vigilant monitoring.
- Oversaw security and front desk operations to ensure a safe and welcoming environment.
- Keep an accurate log of all apartment repairs and complaints.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction
- Responsible for the preservation of lobby appearance & exterior of the building
- Processed and delivered messages for guests and tenants
- Remained alert at all times and served as the first point of contact for all activities and emergencies in the lobby
- Efficiently used Yardi software to facilitate all building repairs.
- Managed long-term and day-to-day operations are all 200 apartments
- Ensuring unparalleled customer satisfaction through service excellence.
P/T ASSISTANT RESIDENT MANAGER
1211, 1st Ave
New York, USA
04.2006 - 07.2019
- Responsible for maintaining the cleanliness of the building, as well as performing minor plumbing and electrical repairs.
- Served as a liaison between management and on-site staff, promoting a cohesive working environment focused on achieving company goals.
- Supported property manager in the implementation of policy updates, ensuring adherence to federal, state, and local housing regulations.
- Handled tenants' work orders, guaranteeing resolution or progress within 24 hours of notification.
- Cultivated relationships with contractors, securing a 10% discount through long-term partnerships.
Education
Associate Degree - Business
Tompkins Cortland Community College
Dryden, NY2003
Skills
- Yardi real estate software
- Time Management
- Critical thinking
- Security and Surveillance
- Hospitality
- Friendly, positive attitude
- Organization
- Strong work ethic
- Customer service
- Extremely adaptable
- Interpersonal Skills
- Effective problem solving
- Teamwork and collaboration
- Calm under pressure
Certification
DEP Boiler Operator
Languages
Albanian
Native or Bilingual
Serbian
Native or Bilingual
English
Native or Bilingual
Timeline
P/T ASSISTANT RESIDENT MANAGER
1211, 1st Ave
04.2006 - 07.2019
F/T CONCIERGE
Caprice, 310 East 65th St Corporation
04.2003 - 01.2022
Associate Degree - Business
Tompkins Cortland Community College
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