Yadira Miranda
Indianapolis,IN
Summary
Proficient in store organization and cash handling, ensuring compliance and accuracy. Recognized for resolving customer inquiries promptly, contributing to increased satisfaction and loyalty.
Positive and organized team player with strong ability to motivate staff and enhance customer satisfaction. Well-versed in inventory management and sales techniques, combining these with effective communication and problem-solving skills. Committed to driving store success through operational excellence and team leadership.
Overview
2
2
years of professional experience
Work History
Assistant Store Manager
PLS Financial Services
5516 W 38th
04.2024 - 12.2025
- Assisted in daily store operations, ensuring smooth workflow and exceptional customer service.
- Trained and motivated staff to enhance performance and maintain a positive work environment.
- Resolved customer inquiries and complaints promptly, enhancing customer satisfaction ratings.
- Conducted regular audits of cash handling procedures to ensure accuracy and compliance.
- Developed training materials for new employees, streamlining onboarding processes and support systems.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Cashier/Retail Sales Associate
Shopper World
3919 Lafayett Rd
11.2023 - 04.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balance through diligent record-keeping.
- Assisted customers with product inquiries and checkout assistance.
- Collaborated with team members to optimize store organization and layout.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Improved efficiency, organized checkout area for optimal workflow.
Pizza Maker
Harsi Pizza and Subs
07.2023 - 10.2023
- Prepared high-quality pizzas using traditional and innovative recipes, ensuring consistency in taste and presentation.
- Operated pizza ovens and kitchen equipment safely, maintaining cleanliness and adherence to health standards.
- Monitored inventory levels, assisting with stock management to prevent shortages during peak hours.
- Collaborated with team members to streamline pizza preparation processes, reducing wait times for customers.
Education
High School Diploma -
South Brunswick High School
SouthportSkills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Store organization
- Team building and leadership
- Store opening and closing
- Staff supervision
- Relationship building and management
- Staff scheduling
Languages
Spanish
Native or Bilingual
Timeline
Assistant Store Manager
PLS Financial Services
04.2024 - 12.2025
Cashier/Retail Sales Associate
Shopper World
11.2023 - 04.2024
Pizza Maker
Harsi Pizza and Subs
07.2023 - 10.2023
High School Diploma -
South Brunswick High School