Rochelle Thomas
Gilbert,AZ
Summary
Hardworking employee that pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building, and problem-solving abilities. Achievements include expanding customer base and bringing in new sales revenue. Excellent customer service, research and conflict resolution skills. Flexible schedule and prioritizes work completion in a timely manner.
Overview
3
3
years of professional experience
Work History
Senior Sales Lead
Old Navy
Gilbert, Arizona
10.2021 - 01.2022
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
- Increased sales and loyalty usage by offering consultation on products and services and applying customer service and upselling techniques and notifying customers of benefits of reward program.
- Managed store through sales and service leader segments by driving sales as well as loyalty and brand card usage through teamwork, informing associates of current sales and promotions going on in-store and online and ensuring the maintenance of the store.
- Used POS system to process sales, returns, online orders and gift card activations.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Women's Coordinator
Marshalls
Gilbert, AZ
11.2020 - 10.2021
- Greeted customers and helped with product questions, selections and purchases.
- Worked alongside merchandising manager and retail representatives to enhance product presentations and optimize promotions.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products as needed.
- Supervised departmental employees
- Balanced and organized cash register by handling cash, counting change and storing coupons.
Restaurant Server
Just Pho
Athens, GA
10.2018 - 08.2020
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Bussed and reset tables to keep dining room and work areas clean.
Education
No Degree - Biology
University of Georgia
Athens, GASkills
- Customer Service Rapport
- Interpersonal Communication Skills
- Conflict and Complaint Resolution
- Transactions and Cash Handling
- Multitasking and Prioritization
- Attention to Detail
- Time Management
- Team Leadership
Accomplishments
- Consistently ranked top five in driving loyalty for Old Navy for the duration of employment.
- Offered promotion to assistant manager within two months of employment at Old Navy, received some manager training.
- Experience in leading and supervising team of Old Navy as sales and service leader; monitored and drove sales as well as signups for loyalty program and store card sign-ups through team encouragement and efforts.
Timeline
Senior Sales Lead
Old Navy
10.2021 - 01.2022
Women's Coordinator
Marshalls
11.2020 - 10.2021
Restaurant Server
Just Pho
10.2018 - 08.2020
No Degree - Biology
University of Georgia