Donovan Jenkins
Clinical Coordinator
New Braunfels,Tx
Summary
Results-driven Clinical Operations Manager with 5+ years of experience in healthcare management, patient care coordination, and staff supervision. Demonstrated expertise in optimizing clinical efficiency, streamlining operations, and achieving improved patient outcomes. Holds a Master of Healthcare Administration - Informatics and a Bachelor of Science in Kinesiology, complemented by certifications in BLS, Clinical Medical Assistance. Proficient in healthcare systems including Mod Med, NextGen, EClinical Works, and EPIC. Dedicated to delivering high-quality care and driving organizational success through strategic leadership and effective collaboration.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Clinical Coordinator
Sports Medicine Associates of San Antonio
San Antonio, Texas
01.2024 - Current
- Directed operations across seven locations, overseeing 17 physicians and 3 mid-level providers, ensuring seamless service delivery for athletes and patients requiring specialized care
- Revamped workflows, reducing data entry times by 15%, and implemented advanced technology solutions to enhance clinic performance
- Elevated surgical patient throughput by 20% through the development of efficient care delivery strategies
- Designed and delivered training modules, increasing staff competencies and operational efficiency
- Served as surgical administrator, updated workflow processes, and facilitated the transition to a new Electronic Medical Record (EMR) system
Clinical Manager
Hillside Primay Care
San Antonio, Texas
09.2023 - 01.2024
- Supervised daily operations across multiple clinics, assisting in managing 5 physicians and 19 mid-level providers while maintaining regulatory compliance and financial efficiency
- Conducted clinical audits and implemented cost-saving measures, boosting operational effectiveness by 10%
- Led the launch of three satellite clinics, increasing patient accessibility and clinic utilization by 25%
- Recruited and trained staff members, ensuring alignment with organizational goals and standards
Office Manager
Lake Pointe Orthopaedics
Dallas, Texas
02.2022 - 08.2023
- Assisted in managing and marketing efforts for 7 physicians and 3 mid-level providers, contributing to the growth of the patient population at the main clinic and establishing three new offices in Richardson, Kaufman, and Greenville
- Streamlined operations by transitioning to a new EMR system
- Serving as admin for staff training for smooth adoption
- Established specialty clinics, increasing patient population through effective marketing and service expansion
- Ensured HIPAA compliance while managing scheduling, billing, and insurance verification
Lead Medical Assistant
CommunityMed Urgent Care
Fort Worth, Texas
08.2020 - 02.2022
- Managed and developed two urgent care clinics, supervising and training medical staff, and ensuring efficient operations and high-quality patient care
- Performed diagnostic tests, administered treatments, and conducted performance appraisals to support staff development and improve clinical outcomes
- Supervised and trained medical staff on proper procedures for patient intake, examinations, and treatments, enhancing clinical efficiency and patient care standards
- Provided direct patient care in an urgent care setting, including triage, assessment, stabilization, and monitoring, ensuring timely and effective treatment
- Assessed and monitored patients' physical and emotional health conditions, providing comprehensive care and support
- Conducted performance appraisals for subordinates, offering feedback for their professional development and improving overall team performance
Patient Care Technician
Medical City Alliance
Fort Worth, Texas
07.2019 - 08.2020
- Assisted with daily living activities, including bathing, dressing, and mobility, ensuring patient comfort and wellbeing through compassionate care
- Monitored patient conditions closely, promptly reporting changes to nursing staff, enhancing patient safety and responsiveness to care needs
- Collaborated with healthcare professionals to implement patient care plans, ensuring coordinated care delivery
- Educated patients and their families on self-care techniques and medication administration, empowering them to manage their health effectively
- Maintained medical equipment, ensuring optimal functionality and contributing to a safe and efficient care environment
Education
MASTERS - Health Care Administration
West Coast University (WCU)
Dallas, TX 01.2023 - 01.2024
BACHELORS OF SCIENCE - Kinesiology
Howard Payne University
Brownwood, TX 08.2013 - 06.2017
Skills
Healthcare Leadership
Operations management
Team Management
Healthcare Systems
Data Analysis Skills
Quality Assurance
Organizational skills
Compliance Management
Medical Management
Policies and procedures implementation
MS office
Multidisciplinary team collaboration
Certification
BLS Provider, American Healthcare Academy, A2753069
Timeline
Clinical Coordinator
Sports Medicine Associates of San Antonio
01.2024 - Current
Clinical Manager
Hillside Primay Care
09.2023 - 01.2024
MASTERS - Health Care Administration
West Coast University (WCU)
01.2023 - 01.2024
Office Manager
Lake Pointe Orthopaedics
02.2022 - 08.2023
Lead Medical Assistant
CommunityMed Urgent Care
08.2020 - 02.2022
Patient Care Technician
Medical City Alliance
07.2019 - 08.2020
BACHELORS OF SCIENCE - Kinesiology
Howard Payne University
08.2013 - 06.2017
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