Healthcare Leadership
Operations management
Team Management
Healthcare Systems
Data Analysis Skills
Quality Assurance
Donovan Jenkins
Clinical Coordinator
New Braunfels,Tx
Summary
Results-driven Clinical Operations Manager with 5+ years of experience in healthcare management, patient care coordination, and staff supervision. Demonstrated expertise in optimizing clinical efficiency, streamlining operations, and achieving improved patient outcomes. Holds a Master of Healthcare Administration - Informatics and a Bachelor of Science in Kinesiology, complemented by certifications in BLS, Clinical Medical Assistance. Proficient in healthcare systems including Mod Med, NextGen, EClinical Works, and EPIC. Dedicated to delivering high-quality care and driving organizational success through strategic leadership and effective collaboration.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Clinical Coordinator
Sports Medicine Associates of San Antonio
San Antonio, Texas
01.2024 - Current
- Directed operations across seven locations, overseeing 17 physicians and 3 mid-level providers, ensuring seamless service delivery for athletes and patients requiring specialized care
- Revamped workflows, reducing data entry times by 15%, and implemented advanced technology solutions to enhance clinic performance
- Elevated surgical patient throughput by 20% through the development of efficient care delivery strategies
- Designed and delivered training modules, increasing staff competencies and operational efficiency
- Served as surgical administrator, updated workflow processes, and facilitated the transition to a new Electronic Medical Record (EMR) system
Clinical Manager
Hillside Primay Care
San Antonio, Texas
09.2023 - 01.2024
- Supervised daily operations across multiple clinics, assisting in managing 5 physicians and 19 mid-level providers while maintaining regulatory compliance and financial efficiency
- Conducted clinical audits and implemented cost-saving measures, boosting operational effectiveness by 10%
- Led the launch of three satellite clinics, increasing patient accessibility and clinic utilization by 25%
- Recruited and trained staff members, ensuring alignment with organizational goals and standards
Office Manager
Lake Pointe Orthopaedics
Dallas, Texas
02.2022 - 08.2023
- Assisted in managing and marketing efforts for 7 physicians and 3 mid-level providers, contributing to the growth of the patient population at the main clinic and establishing three new offices in Richardson, Kaufman, and Greenville
- Streamlined operations by transitioning to a new EMR system
- Serving as admin for staff training for smooth adoption
- Established specialty clinics, increasing patient population through effective marketing and service expansion
- Ensured HIPAA compliance while managing scheduling, billing, and insurance verification
Lead Medical Assistant
CommunityMed Urgent Care
Fort Worth, Texas
08.2020 - 02.2022
- Managed and developed two urgent care clinics, supervising and training medical staff, and ensuring efficient operations and high-quality patient care
- Performed diagnostic tests, administered treatments, and conducted performance appraisals to support staff development and improve clinical outcomes
- Supervised and trained medical staff on proper procedures for patient intake, examinations, and treatments, enhancing clinical efficiency and patient care standards
- Provided direct patient care in an urgent care setting, including triage, assessment, stabilization, and monitoring, ensuring timely and effective treatment
- Assessed and monitored patients' physical and emotional health conditions, providing comprehensive care and support
- Conducted performance appraisals for subordinates, offering feedback for their professional development and improving overall team performance
Patient Care Technician
Medical City Alliance
Fort Worth, Texas
07.2019 - 08.2020
- Assisted with daily living activities, including bathing, dressing, and mobility, ensuring patient comfort and wellbeing through compassionate care
- Monitored patient conditions closely, promptly reporting changes to nursing staff, enhancing patient safety and responsiveness to care needs
- Collaborated with healthcare professionals to implement patient care plans, ensuring coordinated care delivery
- Educated patients and their families on self-care techniques and medication administration, empowering them to manage their health effectively
- Maintained medical equipment, ensuring optimal functionality and contributing to a safe and efficient care environment
Education
MASTERS - Health Care Administration
West Coast University (WCU)
Dallas, TX 01.2023 - 01.2024
BACHELORS OF SCIENCE - Kinesiology
Howard Payne University
Brownwood, TX 08.2013 - 06.2017
Skills
Certification
BLS Provider, American Healthcare Academy, A2753069
Clinical Medical Assistant, N.H.A, J3A8N7E6
Timeline
Clinical Coordinator
Sports Medicine Associates of San Antonio
01.2024 - Current
Clinical Manager
Hillside Primay Care
09.2023 - 01.2024
MASTERS - Health Care Administration
West Coast University (WCU)
01.2023 - 01.2024
Office Manager
Lake Pointe Orthopaedics
02.2022 - 08.2023
Lead Medical Assistant
CommunityMed Urgent Care
08.2020 - 02.2022
Patient Care Technician
Medical City Alliance
07.2019 - 08.2020
BACHELORS OF SCIENCE - Kinesiology
Howard Payne University
08.2013 - 06.2017
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