Ricky Burks
Orlando
Summary
With a proven track record at Sanford Police Department, I excel in emergency response and fostering community trust, showcasing my strong communication skills and integrity. My experience spans security, law enforcement, and logistics, consistently achieving efficiency targets and enhancing safety protocols. I bring expertise in incident reporting and a commitment to excellence in every role.
Diligent person with solid background in law enforcement and community safety. Successfully resolved numerous investigations and maintained public order through effective policing strategies. Demonstrated proficiency in conflict resolution and critical thinking in high-pressure situations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Security Officer
Oviedo Medical Center
05.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Police Officer
Sanford Police Department
10.2022 - 04.2023
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Answered emergency calls for help from citizens and business owners.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
Amazon Fulfillment Center
Amazon
06.2020 - 02.2022
- Prepared packages for shipment while adhering to carrier guidelines, resulting in reduced damages and returns due to improper packaging.
- Expedited order processing time with proficient use of warehouse management software and scanning equipment.
- Promoted a positive working culture through effective communication, active listening, and collaboration with co-workers across various departments.
- Adapted quickly to shifting priorities during peak seasons or promotional events, ensuring prompt fulfillment of all orders without compromising on accuracy or quality standards.
- Transported goods from racks, shelves and vehicles via forklift and pallet jack.
- Upheld high-quality standards in all aspects of work performance, consistently achieving targets for order accuracy and efficiency as a Pallet Jack Operator.
- Operated hand truck, paper jog, dolly and pallet jack to facilitate loading and unloading of [Product or Service].
Grocery Clerk
Publix
07.2018 - 04.2020
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Pleasantly greeted customers and provided prompt and courteous service.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Ensured proper storage conditions for perishable items, resulting in reduced spoilage rates.
Crew Member
McDonald's
09.2016 - 02.2018
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Dishwasher
Outpost Neighborhood Kitchen
02.2014 - 06.2016
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
- Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
Education
Associate of Arts - Developmental Psychology
Valencia College
Orlando, FL05-2020
Skills
- Report writing
- Integrity and honesty
- Loading and unloading
- Excellent communication
- Incident reporting
- Patience and empathy
Certification
- First Aid Certification - American Red Cross or American Heart Association.
- Defensive Tactics Certification - Various Martial Arts Organizations or Police Academies.
- Field Sobriety Testing Certification - National Highway Traffic Safety Administration (NHTSA).
- Peace Officer Standards and Training (POST) Certification - State POST Boards.
Timeline
Security Officer
Oviedo Medical Center
05.2024 - Current
Police Officer
Sanford Police Department
10.2022 - 04.2023
Amazon Fulfillment Center
Amazon
06.2020 - 02.2022
Grocery Clerk
Publix
07.2018 - 04.2020
Crew Member
McDonald's
09.2016 - 02.2018
Dishwasher
Outpost Neighborhood Kitchen
02.2014 - 06.2016
Associate of Arts - Developmental Psychology
Valencia College
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