Jacob White
San Antonio,TX
Summary
Dedicated InHome Delivery Driver with exceptional communication and time management skills seeking to transition into a role as an English Teacher. Possesses a passion for language and literature, along with a strong desire to inspire and educate others. Experienced in providing exceptional customer service and capable of adapting teaching methods to meet the diverse needs of students. Eager to leverage delivery experience and communication expertise to create a dynamic learning environment as an English Teacher.
Overview
17
17
years of professional experience
1
1
Certification
Work History
InHome Delivery Driver
Walmart
09.2022 - Current
- Demonstrated exceptional customer service skills by providing professional and friendly interactions with customers during deliveries
- Acted as a\ brand ambassador by representing the company in a positive light and upholding the company's reputation for exceptional service
- Utilized navigation tools and delivery management systems to optimize delivery routes and ensure on-time delivery to customers
- Operated light trucks to deliver loads as far as 40 miles from home location.
Digital Personal Shopper
Walmart
03.2020 - 11.2022
- Efficiently pick and pack grocery orders with accuracy and attention to detail
- Provide excellent customer service by addressing any issues or concerns with online orders
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Customer Service Manager
Walmart
08.2018 - 10.2021
- Managed customer escalations, resolving complex issues and ensuring timely and satisfactory resolution for all customers
- Followed through with client requests to resolve problems.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Online Grocery Pickup Department Manager
Walmart
04.2018 - 08.2018
- Successfully managed and led team of GHS and Pickup department associates to ensure seamless operations and superior customer service
- Implemented safety protocols and procedures to ensure safe work environment for all team members and compliance with industry regulations
- Conducted regular performance evaluations, provided coaching and feedback, and identified training opportunities to enhance team performance and morale
Cashier/Service Desk Associate
Walmart
04.2015 - 01.2016
- Managed cash transactions accurately and efficiently at the register, handling various forms of payment including cash, credit, and gift cards
- Assisted customers with inquiries, returns, and exchanges at the service desk, providing exceptional customer service and resolving issues promptly
- Maintained clean and organized work area, restocking inventory as needed and ensuring pleasant shopping experience for customers
- Collaborated with team members to uphold store policies and procedures, contributing to positive and productive work environment
- Utilized computer systems to process transactions, perform price checks, and update customer information as necessary
Pro Cashier
The Home Depot
09.2012 - 09.2014
- Demonstrated exceptional customer service by assisting patrons with inquiries, handling transactions, and resolving any issues efficiently.
- Successfully managed large amounts of cash and processed credit/debit card payments accurately, minimizing discrepancies and errors.
- Trained and supervised new cashiers, ensuring knowledge about store policies and procedures to provide top-notch service.
- Utilized POS systems to process transactions quickly, maintain accurate records, and reconcile daily cash balances.
Waiter
Mamas Cafe
08.2009 - 08.2012
- Provide exceptional customer service by greeting guests, taking accurate orders, and ensuring their satisfaction throughout the dining experience
- Demonstrate strong knowledge of menu items, specials, and recommendations to effectively answer questions and make personalized suggestions
- Efficiently handle cash transactions, process payments, and maintain a balanced register at the end of each shift
- Uphold high standards of cleanliness and organization in dining areas, including setting tables, replenishing supplies, and assisting with overall restaurant maintenance
- Collaborate with kitchen staff to ensure timely delivery of food orders and resolve any issues that may arise
- Supported needs of 10- person wait staff who attended to specific needs of countless customers daily for 1 restaurant with social relevancy and intentionality.
Barista
Starbucks
08.2007 - 04.2009
- Provide exceptional customer service by greeting guests, taking orders, and ensuring accuracy of orders
- Maintain cleanliness and organization of work station and cafe area to uphold company standards
- Upsell additional food items or beverages to enhance customer experience and increase sales
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Used POS system to accurately enter orders and process payments.
Education
Bachelor's degree - Business Administration and Management
Southern New Hampshire University
New Hampshire 06-2025
First 12 College Credits - Business Administration and Management
Sophia Learning
Minneapolis, MN12-2019
Skills
- English Proficiency
- Leadership
- Customer Service
- Mentoring
- Commercial driving
- Responsible driver
- Time management skills
- Exceptional written and verbal communication skills
- Excellent sense of direction
Accomplishments
Perfect Attendance Walmart May 2020
Throughout my time at Walmart, I maintained a flawless attendance record.
Dean's List Southern New Hampshire University June 2025
Consistently achieved Dean's list status every quarter during my academic career at SNHU with a perfect 4.0 GPA.
Mentor Training Walmart May 2020
I effectively guided my mentee to advance in her career, from cashier to Academy Trainer.
Sold the Most Coffee Beans Starbucks March 2008
I excelled in a sales competition by promoting coffee bean sales to support soldiers serving abroad.
Customer Service Award Walmart January 2020
I won two concurrent awards for receving excellent customer surveys.
Affiliations
Certification
170-Hour Online TEFL Certification International TEFL Academy August 2025
I successfully finished a 170-hour online TEFL Certification from International TEFL Academy, a globally recognized leader in TEFL certification with numerous awards and widespread recognition.
Languages
English
Advanced (C1)
Software
Microsoft 365
Interests
Passionate about education, giving back to the community, expanding knowledge, crafting, and culinary arts
Timeline
InHome Delivery Driver
Walmart
09.2022 - Current
Digital Personal Shopper
Walmart
03.2020 - 11.2022
Customer Service Manager
Walmart
08.2018 - 10.2021
Online Grocery Pickup Department Manager
Walmart
04.2018 - 08.2018
Cashier/Service Desk Associate
Walmart
04.2015 - 01.2016
Pro Cashier
The Home Depot
09.2012 - 09.2014
Waiter
Mamas Cafe
08.2009 - 08.2012
Barista
Starbucks
08.2007 - 04.2009
Bachelor's degree - Business Administration and Management
Southern New Hampshire University
First 12 College Credits - Business Administration and Management
Sophia Learning
170-Hour Online TEFL Certification International TEFL Academy August 2025
I successfully finished a 170-hour online TEFL Certification from International TEFL Academy, a globally recognized leader in TEFL certification with numerous awards and widespread recognition.
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