Myra Fitzner
Dollar General
Monahans,TX
5
years of professional experience
Results-driven professional with a strong focus on customer service and team management. Proven ability to enhance customer experiences and optimize store operations to drive sales and engagement.
Detail-oriented assistant store manager with over four years of experience in retail operations. Skilled in inventory control, staff training, and problem-solving, contributing to improved efficiency and customer satisfaction.
Dynamic leader with expertise in managing store operations and enhancing customer engagement. Recognized for implementing effective merchandising strategies and training staff to achieve performance goals and foster a positive shopping environment.
Work History
Assistant Store Manager
3 Years 8 Months- Supervised daily store operations to ensure compliance with company policies and procedures.
- Trained and mentored new staff on customer service protocols and operational standards.
- Collaborated with management to optimize inventory control processes, reducing stock discrepancies.
- Implemented visual merchandising strategies to enhance product displays and improve sales performance.
- Assisted in developing promotional campaigns that increased customer engagement and foot traffic.
- Conducted regular audits of cash handling procedures to maintain financial accuracy and integrity.
- Addressed customer inquiries and resolved issues effectively, fostering positive shopping experiences.
- Monitored sales trends to identify opportunities for improvement in product offerings and services.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Sales Associate
1 Year 2 Months- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained inventory accuracy through regular stock checks and replenishment processes.
- Operated cash register efficiently, ensuring accurate transactions and customer satisfaction.
- Collaborated with team members to optimize store layout for improved product visibility.
- Executed promotional displays to drive sales and increase customer engagement.
- Trained new staff on operational procedures and customer service best practices.
- Monitored store cleanliness and organization, contributing to a welcoming environment.
- Resolved customer complaints promptly, ensuring positive resolution and retention efforts.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
High School Diploma
Skills
Problem-solving
Customer service
Customer experience
Customer service and engagement
Retail operations
Inventory control
Customer relations
Store organization
Time management
Team building and leadership
Store opening and closing
Attention to detail
Customer service management
Staff supervision
Store operations
Stock management
Team management
Employee scheduling
Hiring and training
Staff management
Upselling and cross selling
Timeline
Assistant Store Manager
Dollar General
03.2016 - 11.2019Read More
Sales Associate
Family Dollar
01.2015 - 03.2016Read More
Penn Foster High
High School Diploma
Read More