Noni J. Ellick
GOOGLE
Atlanta,GA
10
years of professional experience
As a Project Manager, I believe successful launches are rooted in the strength of professional alliances. As a self-starter who understands the strategic impact of direct, empathetic, and proactive communication, I integrate behavioral insights with project planning to navigate complex lifecycles and high-stakes customer resolutions. By fostering an environment of open communication, mutual accountability, and creativity, I empower cross-functional teams to deliver solutions that exceed stakeholder goals while deepening long-term partnerships.
Work History
Project Manager (MarTech & Engineering)
1 Year 5 Months- Pioneered the automation of quarterly KPI reporting via Airtable, replacing manual decks with a unified dashboard for 27+ partner agencies across 14 Google product areas.
- Developed a definitive roadmap for technical standards and compliance, streamlining the IAM team's onboarding process and enforcing security and scalability requirements for all agency-led initiatives.
- Led comprehensive site redesigns, optimizing architecture and mobile responsiveness for critical internal and external platforms.
- Drove technical literacy OKRs by managing the 'Lunch and Learn' series, securing SMEs to lead AI training sessions for 150+ Googlers.
- Orchestrated monthly Town Hall logistics, streamlining multi-lead content to ensure unified executive messaging and 100% on-time delivery.
- Applied Google and industry AI frameworks to automate research and documentation, increasing overall departmental efficiency.
Grievances and Appeals Analyst
2 Years 10 Months- Processed 40+ complex cases daily, optimizing tracking software to maintain meticulous documentation and regulatory compliance.
- Produced 15-30 daily appeals resolutions by translating complex policy data into clear, actionable member communications.
- Synchronized data collection across internal departments and medical providers to expedite resolutions and identify systemic improvement trends.
- Ensured all cases adhere to HIPAA and state/federal laws, documenting all actions in databases.
Resolution Expediter
1 Year 5 Months- Achieved a customer retention and satisfaction rate of 97% through first-call resolutions and empathetic escalation management.
- Partnered with internal teams to provide insights on market trends and inventory protocols to resolve service gaps.
- Maintained granular documentation and data integrity within Salesforce, ensuring comprehensive audit trails and seamless case continuity for complex customer resolutions.
Office Manager
3 Years- Directed daily operations and regulatory compliance, leading state audit preparations with a 100% pass rate.
- Managed high-volume intake pipelines, conducting 50+ clinical assessments to develop data-driven treatment strategies.
Education
Bachelor of Arts - Psychology
Skills
First-Call Resolution
Empathetic Escalation Management
Client Relationship Building
Active Listening
Crisis De-escalation
Guest Relations
Stakeholder Management
Resource Allocation
Risk Management
Conflict Resolution
Change Management
Team Leadership
Generative AI Implementation
NotebookLM
CRM Management (Salesforce)
Asana
Airtable
POS Systems
Healthcare Analytics
HIPAA Adherence
Process Optimization
ServSafe Certified
Cash Handling
Inventory Protocols
Job Title
Project Manager
Education Certifications
- Bachelor of Arts in Psychology, Dillard University, 01/01/16
- Google Project Management Certification, 07/01/25
- Airtable Builder Certification, 01/01/26
- Operations Management Professional Certificate, 07/01/26
Timeline
Project Manager (MarTech & Engineering)
GOOGLE
02.2025 - CurrentRead More
Grievances and Appeals Analyst
ANTHEM, INC.
10.2021 - 08.2024Read More
Resolution Expediter
THE HOME DEPOT, INC.
03.2020 - 08.2021Read More
Office Manager
ASSURANCE PROFESSIONAL SERVICES INC.
06.2016 - 06.2019Read More
Dillard University
Bachelor of Arts from Psychology
Read More