Klein Johnson
San Antonio,TX
Summary
Achieved successful execution of business strategies by building strong relationships with leadership and cross-functional teams. Drove business operations and strategic planning efforts, leveraging over 7 years of experience to deliver impactful results. Fostered a collaborative team environment, enhancing flexibility and adaptability across all organizational levels. Established and maintained effective working relationships within and outside the department, contributing to overall success. Communicated key messages to senior leaders, ensuring clarity and relevance. Delivered impactful presentations to various management levels, facilitating informed decision-making.
Overview
11
11
years of professional experience
Work History
Lead Business Execution Consultant
Wells Fargo & Company
San Antonio
02.2022 - 02.2026
- Lead Enterprise Complaints and Remediations regulatory deliverables and supported multiple business groups and contribute to large scale initiatives
- Facilitated executive leadership decisions and documentation to successfully pass all regulatory validation for the past 2 years.
- Implemented process improvements that increased operational efficiency and reduced business risk.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients in remediations.
Client Relations and Operations Support
Northrup Premier Jeweler
San Antonio, TX
12.2014 - 02.2026
- Responsible for business operations and coordination of private events for high net worth clients.
- Accountable for meeting quarterly business goals and objectives related to client sales and monetary losses.
- Responsible for operational controls inclusive of inventory tracking and ongoing monitoring.
- Interact directly with company executives (CEO and Marketing Director) to prepare for private events, review new product offers, present inventory results and provide progress updates for client outreach initiatives.
- Responsible for supporting monthly, quarterly and annual operational and compliance assessments.
Legal Support Consultant
Maria T. LoRusso, Business Corporate Law Attorney
San Antonio, TX
01.2020 - 12.2020
- Responsible for providing support to business, corporate and finance attorneys by reviewing, preparing documents and assisting with formal responses for cases related to enforcement and/or class actions.
- Responsible for client outreach to gather pending documentation.
- Responsible for organizing client and firm scheduling and participating in meetings to capture meeting minutes and documentation of tasks.
Sales Consultant
Benchmark Hospitality
San Antonio, TX
05.2018 - 03.2020
- Responsible for client relationships and expanding product offerings to existing and new Providers.
- Work directly with Providers to communicate services and sell products.
- Maintains relationships with members, guests, and other hotel departments to provide a luxury experience.
- Responsible to increase retail sales and guest bookings based on monthly and annual targets.
- Rated on guest relationships from membership sales and personal guest satisfaction ratings.
Sales & Operations Consultant
Neiman Marcus
San Antonio, TX
06.2018 - 08.2019
- Responsible for sales and retail operations.
- Accountable for meeting weekly and monthly store goals.
- Responsible for department inventory and implementation of promotional offers.
- Performance rating based on customer satisfaction survey ratings and operational results.
Education
Bachelor of Science - Business Management and Industrial Relations
University of Bridgeport
Bridgeport, CT05.2021
Skills
Leadership & Communication Skills
Customer Service & Client Relations
Risk & Compliance Management
Solution & Detail Oriented
Budget Management & Forecasting
Strategic Planning
Software Proficiencies
Microsoft Office (Word, Excel, Power Point, Visio, Project and Access)
Professional Development
Superior Sales Management by Brian Tracy
Timeline
Lead Business Execution Consultant
Wells Fargo & Company
02.2022 - 02.2026
Legal Support Consultant
Maria T. LoRusso, Business Corporate Law Attorney
01.2020 - 12.2020
Sales & Operations Consultant
Neiman Marcus
06.2018 - 08.2019
Sales Consultant
Benchmark Hospitality
05.2018 - 03.2020
Client Relations and Operations Support
Northrup Premier Jeweler
12.2014 - 02.2026
Bachelor of Science - Business Management and Industrial Relations
University of Bridgeport