Ashunti Garling
Midland,Georgia
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assembly Line Worker
Kia Motors Manufacturing Georgia
West Point, GA
11.2021 - 02.2022
- Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Assisted quality assurance by inspecting items and removing defective parts.
- Performed hand-finishing of final products after assembling component parts for items.
- Checked position and alignment of each component to prevent errors and minimize materials waste.
- Calibrated equipment to maintain optimal performance.
Call Center Representative
Apple
Lagrange, GA
01.2021 - 11.2021
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion and access to services.
- Engaged in learning and development opportunities to promote continued performance improvement.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
Sales Associate
Bath & Body Works
Columbus, GA
08.2020 - 10.2020
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Achieved perfect attendance and on-time record.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
Sales Associate
Forever 21
Columbus, GA
01.2020 - 09.2020
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
Education
Associate of Science - Business Administration And Management
Colorado Technical University
Colorado Springs, CO07.2023
High School Diploma -
Lasseter Academy
2901 University Ave STE 12, Columbus, GA 3190708.2019
Skills
- Call Controlling
- Information Updates
- Security Administration
- High-Volume Environments
- Data Entry and Maintenance
- Understanding Customer Needs
- Service Recommendations
- Call Documentation
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Setting Up Files
- Goals and Performance
Certification
- Word Certified - 2019
- Excel Certified - 2019
Timeline
Assembly Line Worker
Kia Motors Manufacturing Georgia
11.2021 - 02.2022
Call Center Representative
Apple
01.2021 - 11.2021
Sales Associate
Bath & Body Works
08.2020 - 10.2020
Sales Associate
Forever 21
01.2020 - 09.2020
Associate of Science - Business Administration And Management
Colorado Technical University
High School Diploma -
Lasseter Academy
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