Ariyanna Hart
Fort Worth
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty. As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Assembly Line Worker
General Motors, GM
Arlington, TX
07.2025 - Current
- Operated assembly line machinery to ensure efficient production flow.
- Inspected finished products for quality assurance and compliance with specifications.
- Collaborated with team members to optimize workflow and reduce downtime.
- Trained new employees on safety protocols and operational procedures.
- Maintained accurate records of production output and equipment maintenance.
- Led troubleshooting efforts for machinery malfunctions, minimizing production delays.
Customer Service Representative
Conduent
Fort Wayne, IN
02.2020 - 05.2025
- Resolved customer inquiries through effective communication and problem-solving strategies.
- Managed high-volume call queues, ensuring timely responses to client issues.
- Trained new team members on customer service protocols and system navigation.
- Implemented process improvements that enhanced service efficiency and client satisfaction.
- Analyzed customer feedback to identify trends and recommend actionable solutions.
- Led initiatives to streamline workflows, resulting in improved team performance and engagement.
Customer Service Representative
TurboTax
Daleville, IN
12.2019 - 02.2020
- Collaborated with cross-functional teams to address complex service challenges effectively.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
Front Desk Receptionist
Marriot Hotel
Indianapolis, IN
03.2017 - 10.2019
- Managed guest check-in and check-out processes efficiently, enhancing overall guest experience.
- Assisted in resolving guest inquiries and complaints, ensuring high levels of satisfaction.
- Coordinated with housekeeping and maintenance teams to fulfill guest requests promptly.
- Implemented improved front desk procedures, reducing wait times for guests during peak hours.
- Monitored lobby area to ensure cleanliness and organization, contributing to positive first impressions.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Greeted visitors warmly, creating positive first impression of organization.
- Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
Education
High School Diploma -
Burris Laboratory School
MuncieSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Product assembly
- Assembly and production
- Call center experience
- Computer proficiency
- Conflict resolution
- Microsoft Excel
- Complaint resolution
- Complaint handling
- Payment processing
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
- Microsoft outlook
- Scheduling
- Follow-up skills
- Call management
- Product knowledge
- Paperwork processing
- Appointment scheduling
- Order processing
Timeline
Assembly Line Worker
General Motors, GM
07.2025 - Current
Customer Service Representative
Conduent
02.2020 - 05.2025
Customer Service Representative
TurboTax
12.2019 - 02.2020
Front Desk Receptionist
Marriot Hotel
03.2017 - 10.2019
High School Diploma -
Burris Laboratory School