Beatriz Sanches De Carvalho Silva

Multitasking, and customer service, able to learn quickly and adapt to different environment.

• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Maintained supply levels in counter and customer areas to meet typical demands.
• Recommended products based on solid understanding of individual customer needs and preferences.
• Complied with standards for merchandising, stocking and storing product.
• Sanitized equipment and wiped down counters and tables to prevent spread of germs.
• Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Prioritized drink requests while managing interruptions.

Able to resolve conflicts, and handle any situation, cleaning the entire salon, doing the dishes, and laundry while taking new appointments and

• Maintained cleanliness and organization of front desk area.
• Collected room deposits, fees and payments.
• Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
• Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
• Used internal software to process reservations, check-ins and check-outs.
• Asked customers questions to meet special requests.
• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Attented to over 100 customers in one shift