Lydia Loo
Stacy,MN
Summary
Dynamic professional with a proven track record at Target, enhancing customer satisfaction through exceptional service and upselling techniques. Skilled in cash handling and verbal communication, adept at resolving complaints and boosting sales. Demonstrates a calm demeanor and decision-making prowess, significantly contributing to team success and company reputation.
Overview
4
4
years of professional experience
Work History
Starbucks Barista
Target
Blaine, MN
03.2024 - Current
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Supported highest standards of conduct and service to support company reputation.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
Service Advocate
Target
Blaine, MN
03.2024 - Current
- Worked closely with front-end staff to assist customers.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Greeted customers and answered any questions they had about the store's products and services.
- Accepted cash and credit card payments, issued receipts and provided change.
Sales Floor Associate
Michaels
Lino Lakes, MN
08.2023 - 01.2024
- Managed time effectively between tasks such as restocking shelves and assisting customers with purchases.
- Resolved customer complaints promptly and professionally according to company policies.
- Answered customer inquiries regarding product features, pricing, and availability.
- Handled returns and exchanges according to company policies.
Tryout Coordinator
Lakes Elite
Stacy, MN
01.2021 - 01.2024
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Maintained calendars of upcoming events, meetings and deadlines.
- Assisted with customer requests and answered questions to improve satisfaction.
Summer Camp Counselor
Forest Lake Community Education
Forest Lake, MN
06.2021 - 08.2021
- Engaged in conversations with individual children about their interests, concerns, goals.
- Oversaw mealtime operations, ensuring dietary needs and preferences were accommodated.
- Organized and facilitated recreational activities for children of various ages.
Education
High School Diploma -
University of Minnesota, Mankato
Mankato06-2028
Skills
- Decision-making
- Verbal and written communication
- Menu memorization
- Exceptional customer service
- Cash handling
- Solid problem solver
- Calm demeanor
- Friendly and outgoing
Timeline
Starbucks Barista
Target
03.2024 - Current
Service Advocate
Target
03.2024 - Current
Sales Floor Associate
Michaels
08.2023 - 01.2024
Summer Camp Counselor
Forest Lake Community Education
06.2021 - 08.2021
Tryout Coordinator
Lakes Elite
01.2021 - 01.2024
High School Diploma -
University of Minnesota, Mankato
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