Keyla C Dominguez Perez
Orlando,Florida
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the insurance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
CSR, Sales
UniVista Insurance
01.2021 - Current
- Answered customer telephone calls promptly to avoid on-hold wait times
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Offered advice and assistance to customers, paying attention to special needs or wants
- Responded to customers' complaints regarding service and product quality to solve issues
- Developed new business and managed new and existing clients
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Sales Representative
Select Insurance Agency
01.2019 - 01.2021
- Increased sales by offering advice on purchases and promoting additional products
- Achieved monthly sales goals by promoting product benefits and enrolling new clients
- Retained excellent client satisfaction ratings through outstanding service delivery
- Trained and mentored new sales representatives.
Customer Service Cashier
Zaza New Cuban Diner
03.2018 - 01.2019
- Resolved customer complaints and maintained clean and tidy checkout area
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store
- Maintained customer satisfaction with quick and professional handling of product returns
- Counted money in drawers at beginning and end of each shift
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
Sales Representative
Victoria's Secret & PINK
01.2017 - 03.2018
- Increased sales by offering advice on purchases and promoting additional products
- Achieved monthly sales goals by promoting product benefits and enrolling new clients
- Inspected merchandise for quality and arranged proper display location on floor
- Monitored inventory levels and kept adequate stock in product displays on sales floor
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Stock Associate
Publix
01.2015 - 01.2017
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Readied items for sales floor stocking by affixing tags and preparing shelf labels
- Maintained effective team member communication
- Blocked and faced products on displays and shelves in accordance with company policy
- Answered customer questions and provided detailed product information
- Managed inventory storage in clean and organized fashion.
Education
Associate of Science - Accounting And Business Management
Valencia College
Orlando, FLHigh School Diploma -
Colonial High School
Orlando, FLSkills
- Calm and Professional Under Pressure
- Insurance Knowledge
- Self-Motivated
- Flexible and Adaptable
- Bilingual
Timeline
CSR, Sales
UniVista Insurance
01.2021 - Current
Sales Representative
Select Insurance Agency
01.2019 - 01.2021
Customer Service Cashier
Zaza New Cuban Diner
03.2018 - 01.2019
Sales Representative
Victoria's Secret & PINK
01.2017 - 03.2018
Stock Associate
Publix
01.2015 - 01.2017
Associate of Science - Accounting And Business Management
Valencia College
High School Diploma -
Colonial High School
Similar Profiles
Claudia Beaton PenalverClaudia Beaton Penalver
Customer Service Representative at Devi Insurance DBA Univista InsuranceCustomer Service Representative at Devi Insurance DBA Univista Insurance
Iliana CuriIliana Curi
Property and Casualty Insurance Agent at UniVista InsuranceProperty and Casualty Insurance Agent at UniVista Insurance
Marisol AlvarezMarisol Alvarez
Manager, Sales and Customer Support at UniVista InsuranceManager, Sales and Customer Support at UniVista Insurance
Carlos PalominoCarlos Palomino
Insurance Broker at UniVista InsuranceInsurance Broker at UniVista Insurance
Carlina CarrerasCarlina Carreras
Home Health Aide at American NursesHome Health Aide at American Nurses