Geneva Bueno
Albuquerque,NM
Summary
Highly motivated [Type] Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Highly experienced [Job Title] known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
8
8
years of professional experience
Work History
CSR, Sales
Premium Retail Services Inc
Edgewood, NM
06.2021 - 02.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Engaged with customers to effectively build rapport and lasting relationships.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
GSL
Pilot Travel Centers
Moriarty, NM
09.2015 - 09.2021
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Propelled continuous improvements and strategically capitalized on current market trends.
- Maximized performance by monitoring daily activities and mentoring team members.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
Waitress, Cashier
El Comedor
Moriarty, NM
02.2014 - 09.2015
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
Education
GED -
Work Force Training Center
5600 Eagle Rock Ave NE, Alb05.2015
Skills
- Shipping and Receiving Oversight
- Salesforce Software
- Creative Problem Solving
- Problem Solving
- Sales Records Management
- Multitasking and Prioritization
- Calm and Professional Under Pressure
- Staff Training and Development
Timeline
CSR, Sales
Premium Retail Services Inc
06.2021 - 02.2022
GSL
Pilot Travel Centers
09.2015 - 09.2021
Waitress, Cashier
El Comedor
02.2014 - 09.2015
GED -
Work Force Training Center