Sonja Stephens
Hixson, TN,Tennessee
Summary
Dynamic customer service professional with a proven track record at Sale Creek Outdoor, excelling in cross-selling and upselling. Adept at building strong client relationships and enhancing satisfaction through empathy and effective problem resolution. Skilled in data entry and performance tracking, consistently achieving sales targets and fostering repeat business.
Overview
10
10
years of professional experience
Work History
CSR, Sales
Sale Creek Outdoor
Sale Creek, TN
06.2016 - 01.2026
- Engaged with customers to understand their needs, enhancing shopping experience and satisfaction.
- Managed inventory levels, ensuring availability of popular outdoor products for customers.
- Educated customers on product features and benefits, driving informed purchasing decisions.
- Implemented feedback mechanisms to improve service processes and address customer concerns proactively.
- Built strong relationships with clients, leading to repeat business and referrals.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
- Identified potential areas for improvement within the sales process through data analysis and feedback from clients.
- Collaborated with team members to exceed sales targets and achieve company goals.
Caregiver
Chris Harper
Soddy, TN
06.2016 - 01.2022
- Assisted clients with daily living activities, enhancing comfort and independence.
- Monitored client health and well-being, reporting changes to healthcare professionals.
- Developed personalized care plans in collaboration with families and medical staff.
- Provided companionship and emotional support, fostering positive relationships with clients.
- Maintained accurate documentation of care activities and client progress records.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided safe mobility support to help patients move around personal and public spaces.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Education
GED -
Chattanooga State Community College
Chattanooga, TN06.1993
Skills
Cross-selling and upselling
Data entry proficiency
Empathy and patience
Performance tracking
Goal-oriented mindset
Customer relations
Product knowledge
Microsoft Excel
Problem resolution
Multi-line phone talent
Service upselling
Order processing
Product sales
Sales expertise
Administrative support
Clerical support
Complaint handling
Scheduling
Coordination
Follow-up skills
Data entry
Complaint resolution
Data collection
Customer service
Time management
Multitasking and organization
Shipping and receiving
Money handling
Decision-making
Payment processing
Paperwork processing
Filing
Timeline
CSR, Sales
Sale Creek Outdoor
06.2016 - 01.2026
Caregiver
Chris Harper
06.2016 - 01.2022
GED -
Chattanooga State Community College