Margie Saucedo
269 Washington Heights Rd ,LA
Summary
Dynamic customer service professional with a proven track record at Ryder Logistics, excelling in cross-selling and upselling. Adept at utilizing CRM software to enhance customer relations and drive sales. Known for strong negotiation skills and a goal-oriented mindset, consistently improving service quality and customer satisfaction.
Overview
31
31
years of professional experience
Work History
CSR, Sales
Ryder Logistics
Grand Prairie, TX
09.2020 - 10.2025
- Facilitated customer inquiries by delivering timely and accurate information on services and products.
- Processed sales orders efficiently, ensuring accuracy in transactions and documentation.
- Collaborated with team members to resolve customer issues, enhancing overall service quality.
- Maintained up-to-date knowledge of product offerings to effectively address customer needs and preferences.
- Utilized CRM software for tracking customer interactions and managing follow-up communications.
- Trained new staff on customer service protocols and company policies to ensure consistency in service delivery.
Sales Associate
Kohl's
San Antonio, TX
08.2008 - 01.2019
- Assisted customers in locating products and provided product knowledge to enhance shopping experience.
- Processed transactions accurately using point-of-sale system to ensure efficient checkout procedures.
- Maintained organized sales floor by restocking merchandise and arranging displays to attract customer attention.
- Collaborated with team members to meet daily sales goals and improve overall store performance.
- Engaged with customers through effective communication, fostering a welcoming shopping environment.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
Walmart
San Antonio, TX
03.1995 - 01.2008
- Facilitated customer inquiries by delivering timely and accurate information on services and products.
- Processed sales orders efficiently, ensuring accuracy in transactions and documentation.
- Collaborated with team members to resolve customer issues, enhancing overall service quality.
- Maintained up-to-date knowledge of product offerings to effectively address customer needs and preferences.
- Utilized CRM software for tracking customer interactions and managing follow-up communications.
- Trained new staff on customer service protocols and company policies to ensure consistency in service delivery.
Education
High School Diploma -
Challenge High School
San Antonio, TX05.1991
Skills
Cross-selling and upselling
Data entry proficiency
Empathy and patience
Performance tracking
Strong negotiation skills
Goal-oriented mindset
Product knowledge expertise
Customer relations
Spreadsheets
Microsoft Excel
Product knowledge
Order processing
Service upselling
Product sales
Sales expertise
Complaint handling
Languages
English
Professional Working
Spanish
Professional Working
Timeline
CSR, Sales
Ryder Logistics
09.2020 - 10.2025
Sales Associate
Kohl's
08.2008 - 01.2019
Sales Associate
Walmart
03.1995 - 01.2008
High School Diploma -
Challenge High School