Melissa Stone

• Support daily business office operations including financial documentation, patient account management, and administrative coordination.
• Verify Medicare, Medicaid, and managed care benefits to ensure accurate billing and reimbursement.
• Maintain detailed records for billing, payments, and account balances while ensuring data accuracy.
• Coordinate communication between admissions, nursing staff, and insurance providers to support efficient workflows.
• Assist with payment arrangements, collections follow-up, and resolution of billing discrepancies.
• Ensure documentation complies with internal policies and healthcare regulatory requirements.
• Scheduled nursing staff (nurses and CNAs) to support daily unit coverage.
• Managed resident appointments and scheduled transportation to support timely services.

• Manage front office operations including scheduling, payment processing, and customer service.
• Maintain electronic and physical records while ensuring organization and documentation accuracy.
• Prepare administrative correspondence, reports, and promotional materials.
• Coordinate staff schedules and assist with daily program operations.

• Provided administrative support for a multi-physician medical practice serving a high patient volume.
• Scheduled appointments, verified insurance eligibility, and processed patient payments.
• Coordinated physician referrals and communication with external healthcare providers.
• Maintained accurate patient records and ensured compliance with documentation procedures.

• Supported front office operations including scheduling, phone communication, and customer service.
• Maintained filing systems and client documentation to ensure organized records management.
• Assisted with program coordination and student support activities.

Magna Cum Lade

GPA 3.8

• Magna Cum Laude
• President’s List
• GPA: 3.90